DMV Servicing Specialist

SUMMARY

The DMV Servicing Specialist serves as the subject matter expert for all DMV-related items. The position is an administrative support function that will be tasked with processing DMV documentation and titling services for consumer lending and branch operations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or
  
  Experience:
  
  High school diploma or equivalent; 3-5 years working in a DMV back‑office position within a financial services institution is preferred
• Certificates, Licenses, Registrations: Notary certification, preferred
• Geographical
  
  Location:
  
  This position may be eligible for a flexible work arrangement. Individuals working in this position must be located within the state of California.

• Provide direct day-to-day administrative support to the Servicing Manager.
• Reconcile DMV transmittals and general ledger accounts.
• Perfect DMV titles.
• Maintain DMV group e‑mail box and reports.
• Serve as point of contact for front office and lending staff regarding DMV questions.
• Coordinate GAP and Debt Protection claims.
• Process collateral protection insurance (CPI).
• Audit of Indirect Loan Fundings.
• Participate in cross‑functional and department projects as necessary.
• Other duties as assigned.
• Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to completing Member Identification Program requirements, customer due diligence, identifying high‑risk accounts, and reporting suspicious activities to supervisor and BSA Officer.

• Service professional with strong verbal and written communication skills, with demonstrated ability to communicate professionally at all levels.
• Effective interpersonal skills and ability to work with all levels of staff and members in a professional, approachable, and positive manner.
• Ability to handle simultaneously multiple tasks and changing priorities in an efficient and effective manner.
• Broad knowledge of, and practical experience with DMV lending operations functions, products, and services, and the laws and regulations that affect the Credit Union.
• Detail‑oriented, self‑starter who is able to work independently.
• Maintains thorough and current knowledge of relevant federal, state, and local regulations as well as internal policies, procedures, products, and services.
• Computer literate and proficient in software applications, financial analysis programs, Adobe Acrobat, online research tools, and MS Office:
  Word, Excel, and Outlook.
• Ability to demonstrate commitment to self‑improvement by taking the initiative of learning new skills, systems, and procedures, as well as taking advantage of the continuous education opportunities within and outside of the Credit Union.
• Hungry: Always looking for more. More things to do. More to learn. More responsibility to take on. Self‑motivated and diligent. Constantly thinking about the next step and the next opportunity.
• Humble: Lack of excessive ego or concerns about status. Quick to point out the contributions of others and slow to seek attention for self. Shares credit emphasizes team over self and defines success collectively rather than individually.
• Work Intelligently: Have common sense about people. Tend to know what is happening in a group situation and how to deal with others in the most effective way. Demonstrates good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions.

• Full‑time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.
• Occasionally lift and/or move up to 10 pounds.

Mirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national…