Supervisor, Barracuda Operations

COMPANY:
Sharks Sports and Entertainment, LLC

REPORTS TO:
Director, Marketing & Communications

POSTING DATED:
January 22, 2026

Pay Rate:
The pay rate for this role is $70,304 per year

The Supervisor, Barracuda Operations will manage the preparation, scheduling and presenting of game entertainment activities for all AHL hockey games and events. They will oversees all pre-game, in-game and post-game content including videos, graphics, music, statistics, lighting and live elements. This role will also act as an office manager.

• Responsible for creating and maintaining proper arena atmosphere for San Jose Barracuda
• Responsible for all Barracuda game day event operations
• Manages all game day scripts involving production, maintenance, and processes
• Manage and maintain the Fan Experience Package (FEP) calendar, guidelines, deadlines, email templates, and Formstack submissions
• Serves as liaison between Ops Team and Arena operations staff
• Manage and supervise the Barracuda Assistant Producer, ensuring seamless production workflow
• Manages and schedules game day employees including Riptide, public address announcer, music coordinator, and arena personality
• Collaborates with producer and control room for every game to ensure a positive fan experience
• Arranges for appearances by individuals/groups, schedules participants and contestants for on-ice entertainment
• Plan and oversee concourse activations
• Manages video board plan with Partnership Activation Supervisor and directs operation of board during events
• Partner and communicate with external vendors to enhance game-day fan experiences
• Manage and coordinate schedules and training materials for all part-time staff, and outside contractors such as national anthem performers
• Assist in planning and executing Cuda Pro Experience days in collaboration with Ticket Sales & Service Director and Assistant Producer
• Manage and coordinate fiscal year budget for game presentation
• Support daily office operations and cross-department workflows to maintain efficient business and event execution, including maintaining office supply inventory and ordering as needed
• Perform other tasks and projects as required

• Bachelor’s degree or equivalent
• 4+ years of professional experience
• Supervisory experience strongly preferred
• Must possess strong organizational skills and attention to detail
• Proficient in Microsoft Office applications, including, Outlook, Word and Excel
• Ability to work on projects and maintain confidential information
• Willingness and flexibility to work long hours, including nights, weekends and/or on holidays
• Ability to juggle a large number of time-critical projects, plans and priorities and to coordinate smoothly with other departments.
• Ability to use independent judgment and discretion to make and implement decisions after evaluating various courses of action.
• Ability to maintain professional image at all times is critical
• The person in this position needs to traverse the exterior of the arena, the arena concourse, club, and penthouse levels, and ascend/descend stairs.
• It is imperative that you have the ability to work independently without supervision, be self-directed and demonstrate initiative.

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individuals
• Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
• Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
• May be required to travel to other company locations
• May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.

• Competitive compensation (base salary and variable incentive plan)
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
• 401K (pre-tax and Roth options)
• Generous Paid Time Off Policy
• Minimum of 10 Paid Holidays and Wellness Days per year
• Complimentary or…