Lead Sales Aesthetician

Description

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under the leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3,000 Brow Bars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic because when we’re laughing & having fun, that’s when we’re our most beautiful.

We're known to work smart & laugh hard. Sound like you? You’ve come to the right place!

Essential Duties and Responsibilities

-Customer Service
- • Coach and lead the team in all below aspects of Customer Service, Results, and Teamwork.

• The customer is the Company’s number one focus, and all employee actions are to reflect this priority.

• Greet customers within 10 seconds or less, always maintaining high energy on the floor.

• Demonstrate and sell Benefit products.

• Build and maintain great customer relationships and actively recruit new clients.

• Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.

• Effectively communicate with customers, co-workers, all Benefit-related personnel, and appropriate Retail partners.

• Cultivate positive working and team relationships with all levels at our Retail Partners.

• Ensure the customer understands and signstheservice release form.

• Perform only Benefit approved and trained services offered on the service menu to Benefit quality standards to ensure customer satisfaction.

• Recommend additional services to determine and meet customer needs.

• Keep accurate client records on online booking.

• Rebook appointments for return services.

-Results
- • Achieve daily/ weekly/ monthly individual service and product goals.

• Grow individual and team services and product SPH.

• Sell and recommend products with each service.

-Teamwork
- • Promote a professional, respectful, fun, and gossip-free environment for customers and employees.

• Be on time and ready to work all shifts.

• Act professionally, ethically, and with integrity, always using good judgment.

• Help maintain clean and safe sales and stock areas.

• Ensure compliance with all Company and Retailer policies and procedures.

• Coach and develop the Aesthetician team to achieve greater performance with regular and consistent feedback, monthly My Journey So Far delivery, and assisting in yearly PCR delivery.

• Assist the supervisor in the recruiting and hiring of all Aestheticians.

• Perform new hire inductions and training for Aestheticians.

• Assist the supervisor in the completion of all supply, payroll, scheduling, and other operational duties as assigned.

Requirements

Able to perform the following physical duties including, but not limited to

• Continuous standing/ walking for a minimum of 8 hours.

• Unpack and lift boxes up to 40 lbs.

• Continuous bending of neck, arms, torso, and legs for a minimum of 8 hours.

• Stock and fill shelves and drawers and clean all Brow Bar areas and elements.

• Work in a fragrance-filled environment.

• Physical contact with clients/ customers.

• Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations.

• Consistent and reliable Accurate use of timekeeping system.

• Perform all other duties as assigned.

Qualifications

• Maintain and display a valid state-issued aesthetician, cosmetologist, or waxing license. The employee is responsible for any fees, additional training, and/or renewals needed as a requirement.

• Proven strong retail sales and/or service history.

• Flexibility regarding work hours; ability to work nights, weekends, and some holidays.

• Initiate and manage change in a positive manner.

• Comfortable and competent at services and make-up applications.

• Strong communication skills.

• Adept at problem-solving.

• Flexible and adaptable to customer needs.

• This position requires the final candidate to successfully pass an E-Verify check.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated…