Core Crew; Front Desk & Sales - Santana Row, CA

Core Crew (Front Desk & Sales) - Santana Row, CA

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

• Bringing [solidcore]’s client experience acronym CORE to life by: C: welcoming clients by name, O: connecting with the community, R: recognizing efforts and milestones, E: educating about offers and thanking them.
• Interacting with clients, assessing and addressing information on needs and satisfaction; responding to requests and concerns promptly.
• Maintaining product knowledge for studio retail operations, including class packages, beverages/towels, and promotions.
• Performing routine client-facing system tasks: new account setup, scheduling/canceling/rebooking classes, package purchases, and other account needs.
• Keeping clients informed about studio issues, events, or schedule changes and communicating them to clients and the team as needed.
• Assisting the Head Coach/Community Manager and Coaches in daily operations, ensuring the studio is clean and delivering a superior client experience.
• Notifying management of any employee or client complaints, and assisting in response.
• Addressing maintenance or equipment issues visible to clients.
• Following up with client lists in Axle to meet monthly sales quota.
• Responding to client emails and alerting coaches about client milestones.

• High school education; some college preferred.
• Part-time hourly position.
• Ability to lift up to 30 pounds and walk throughout the studio.
• Ability to work a flexible schedule including mornings, evenings, holidays, weekends, and closing hours.

• Excellent interpersonal and communication skills.
• Outstanding customer service skills.
• Strong organizational skills and careful attention to detail.
• Willingness to initiate tasks and perform duties without direction.
• Ability to stand for long durations.
• 1 year sales experience preferred; MBO experience preferred.
• Passion for fitness, wellness, and the [solidcore] brand.

• $19.00/hour plus opportunities to earn sales commission.
• Free drop-in classes.

[solidcore] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-impact, high-intensity strength training. We are passionately dedicated to the growth and development of our team and strive to create an environment where individuals can learn and develop their skills. We believe in cultivating a safe space where you are able to show up every day as your strongest, most empowered version of yourself.

We stand behind the health and wellness of not only the teams working within the walls of our studios, but the broader community as well.

At [solidcore] we believe in blazing paths, not trailing behind and we are firmly committed to being the leader in diversity, equity, and inclusion within the boutique fitness space. We want to create a community in which people can feel safe to show up as their most authentic selves. Community is not just what we do - it’s who we are and we are dedicated to promoting a welcoming environment for all.

You can visit our website here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.