Manager Quality Engineering

The Quality Engineering Manager serves as the champion of product quality and customer satisfaction. This leader strengthens customers' confidence in PI products by upholding rigorous quality standards, managing customer expectations, and ensuring timely, data-driven resolution of quality issues. The role requires seamless collaboration across internal engineering teams and the supply base, as well as direct engagement with customers on technical quality matters.

Success in this position demands deep semiconductor quality expertise, strong communication skills, and a proven track record in customer-facing quality roles.

• Lead, mentor, and develop the quality engineering team.
• Lead initiatives to elevate quality performance across the entire product portfolio.
• Serve as the primary interface for customers on quality-related topics.
• Partner closely with Failure Analysis, Test Engineering, Product Engineering, and Field Sales to achieve quality objectives and strengthen customer satisfaction.
• Drive corrective and preventive actions for field failures, including ownership of 8D problem-solving and delivery of customer-ready reports.
• Define, implement, and sustain operational and systemic improvements to product quality.
• Manage customer notifications related to product changes.
• Support and facilitate customer audits and quality reviews.

Requirements:

• B.S. in Electrical Engineering or a related technical discipline.
• 10+ years of experience in customer quality engineering for integrated circuits.
• Expertise in the 8D problem-solving methodology.
• Direct customer-facing experience in a quality management role.
• Strong problem-solving skills across semiconductor products and manufacturing processes.
• Excellent technical writing skills with the ability to communicate clearly, concisely, and factually.
• Strong verbal and written communication skills for technical discussions.
• Ability to travel globally to customer sites as needed.

Ability to communicate verbally and in writing in Mandarin would be an asset.