Field Service Engineer

Gatan, Inc. is the world's leading manufacturer of instrumentation and software used to enhance and extend the operation and performance of electron microscopes. Gatan products, which are fully compatible with nearly all electron microscope models and include the EDAX portfolio, cover the entire range of the research process—from specimen preparation and manipulation to imaging and analysis.

The Field Service Engineer is responsible for on-site repair or services of Gatan's full product range. Field Service covering SEM/TEM products, to include installations, service, repair and training. This position requires up to 80% travel. Preference given to those candidates with a strong background in microscopy.

This role can be based in the Northeast.

• On-site customer installation, service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support for Gatan products.

• Ensure repaired systems meet operating specifications, documenting service performed.

• Propose design enhancements and improvements.

• Read and interpret schematics and electrical diagrams through to the component level.

• Isolate the system fault at the component level for electronic, vacuum, and mechanical systems and repair.

• Document work performed in a service report.

• Complete billing or warranty documentation as needed.

• Must be a self-starter, able to work with minimal supervision in an isolated environment.

• Ability to approach problems with a sense of ownership, enthusiasm and innovation with strong client service attitude.

• Ability to work on complex learning and development problems as well as teach highly technical information is essential.

• Ability to interface with people at all levels.

• Good oral and written skills in English.

• Ability to frequently travel. Mainly in the US with some international travel possible.

• Bachelor Degree in Electronics, Physics, Mat Science or equivalent.

• Strong customer service ethos with ability to train /teach technical information to users.

Experienced service technician of complex lab equipment and systems, i.e. electron microscopes (TEM/SEM), sample preparation equipment, semiconductor equipment, medical or other similar.