Staff Engineer - Technical Support

Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands:
DTS ® ,
HD Radio ™,
IMAX ®
Enhanced and Ti Vo ® .

Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.

* G-Guide is a TV programming service for TVs, recorders, and mobile applications

* The service is used on more than X devices nationwide

* The service is available 24 hours a day, 365 days a year

• Responsible for system operation and service operation to provide G-GUIDE service via the Internet.
• In addition to services for broadcasting and cable channels, we will also focus on service collaboration with video distribution companies.
• Work includes not only server system operations, but also data operations and overall operations of the services provided

• Ensure that data updated daily is correctly delivered to customers.
• Ensure that data supplied by partners is reflected in services as intended.
• Ensure that data supplied by our partners is reflected in the G-GUIDE service as intended
• Work with our partners such as broadcasters, cable stations, and OTT operators to ensure that data is reflected in the G-GUIDE service as intended
• The number of systems and target data will increase with service expansion, business expansion, and partnership expansion.
• Ensure that the number of affiliated service providers, affiliated broadcast channels, and target devices increases and that system updates can be completed without problems or failures.
• We are building an operating system to ensure stable service continuity without system shutdown in the event of system change or service expansion.
• We are expanding services so that services used on multiple types of devices will not be affected.

• Experience working with entertainment content metadata
• Experience in service operations (system construction and infrastructure operations)
• Experience in system operations with server operations and cloud systems
• Experience with tools, systems, issue management, and various system monitoring required for system operations
• Handling of problems in server operations and planning proposals for improvement of commercial service systems
• Collaboration with external services (partner companies)
• Organizing work assignments, periodic reporting work, planning improvement proposals, and reporting at the time of failure

• Monitoring and reporting of systems
• Establishment of backup and data archiving systems
• Operation of backup and data archiving systems
• Licensee support, SDK and other development support
• Server monitoring and server system construction (however, experience is desirable but will not be the main task)
• Database operations

• An engineer with an engineering background (we don't need someone to look at data, create data, or monitor systems)
• We want an engineer who is more focused on the operation of the service than the system (service-oriented infrastructure engineer)
• Engineers who are more responsible for the service being delivered to the customer than whether the servers are running or not
• Focus on the service being delivered as intended as a product, not on whether the application is running or not
• That content is being displayed as intended (channels, program data, and content metadata)
• Ensuring that the service is being used more (evaluating that the…