Consultant, Sales Engineering

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Consultant, Sales Engineering page is loaded## Consultant, Sales Engineering locations:
San Josetime type:
Full time posted on:
Publié aujourd'huijob requisition :
R029167

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact..
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* Employer:

** Ciena Communications, Inc.
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* Job Title:

** Consultant, Sales Engineering
** Job

Requisition :
** A710.405.4
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* Job Location:

** San Jose, California
** Job Type:
** Full Time
** The annual pay range for this position is $ - $/year
** Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.

We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
** How You Will Contribute:
**** Duties:
** Provide support with laboratory product evaluation efforts for all Ciena platforms currently deployed within large GCN backbone networks, including Waveserver, 6500-S Series, and 6500-RLS. Offer ongoing support to customer Engineering teams, providing technical assistance and guidance for Waveserver, 6500-S Series, and 6500-RLS. Translate customer defined use cases into internal product technical requests and manage the technical feature request list throughout its lifecycle.

Manage the list of existing product defects impacting GCN customer field deployed applications, both internally and externally. Work closely with customers and internal engineering teams to ensure timely resolution. Collaborate with Ciena Product Line Management team and represent the customer in all internal activities related to software release management. Work with Ciena Quality Management teams to ensure that commercially agreed quality standards are met for all hardware, software, and services provided.

Act as customer representative in all internal quality discussions. Continuously collaborate with Ciena PLM and R&D organizations to communicate customer use cases and ensure that requested customer applications are being assessed and implemented or added to future roadmaps. Support ongoing live presentations of Engineering Action Item Register to external audiences. Follow up with internal and external stakeholders to ensure alignment and timely closure of action items to the customer's satisfaction.

Assist with Network Inventory activities, ensuring accurate and up-to-date records are available and shared with internal Ciena Operations teams. Provide customer support for network design related to all deployed Ciena products, including Waveserver, 6500-S Series, and 6500-RLS. Respond promptly to critical customer…