Student Success Coach

Overview

Job Profile Summary Under limited supervision, this position is to provide direct service and support to prospective, current and former students from the point of application through paid enrollment in students’ first semester using a case management approach. This includes information regarding the College’s programs and services, admissions and registration, proof of residency, transcript evaluation, orientation, assessment of learning, facilitating student engagement in academic and career planning activities, student success skills, college policies and procedures, and student co- and extra-curricular activities offered at the College.

• Bachelor’s degree required, Master’s degree in Counseling or Education preferred.
• An equivalent combination of experience and education may be considered

• Six years of relevant experience.

• Daily - 25%:
  Responsible for supporting students from the point of admission through first term paid enrollment. Such activities include engaging students in academic and career planning assessments, interpreting those assessments, assisting students in the development of a first term academic plan that addresses their interests, skills, and abilities, and assisting students in clarifying their career, major, and academic goals. The personnel in this position have a complete understanding of the 8 Pathways and associated college programs of study.
  
  Additionally, this position is responsible for facilitating learning opportunities about college policies and procedures, student success skills and resources, and student life opportunities.
• Daily - 25%:
  Responsible for collecting, reviewing and assessing applications, and related documents for compliance and eligibility for admission. Determines if testing is required and informs students. Provides routine advice and guidance regarding the application process, admissions policies, and document requirements. Responds to email/telephone inquiries from students about advisement, registration, transfer information and other procedures or policies s up, updates and continuously improves current and evolving web-based/electronic advising activities.
• Daily - 15%:
  Support students in ensuring that deadlines are met for completing FAFSA and additional required documents if selected for verification and the completion of Next Generation application.
• Daily - 10%:
  Assists the Associate Dean, by providing lead assistance of daily functions to Admissions & Registration Specialists and Admissions Officers. Facilitates advising for students at the New Student Orientation sessions.
• Per Term - 10%:
  Schedules and monitors First Year Experience sessions and advising appointments, as applicable. Assists with updates and revisions to student services and academic affairs materials and multimedia presentations. Conducts/facilitates group advising and registration sessions for new students.
• Weekly - 10%:
  Reviews transcripts to ensure eligibility for admission to a specific college or program including unofficial evaluation of transfer credits and applicability of academic credit to program requirements. Monitors the receipt of all applicable official transcripts and collaborates with the transcript evaluators for the timely evaluation of official transcripts.
• Other - 5%:
  Performs related duties as assigned.

• In-depth functional knowledge and expertise in area of specialization and general knowledge of related areas in the College
• Ability to perform complex administrative analysis with only general supervision
• Strong diagnostic, analytical and problem-solving skills
• Excellent coordination and communication skills used appropriately to influence the decision-making of individuals and groups at all levels in the College
• Ability to plan and manage own workflow, priorities and results accomplishment
• Requires the ability to present and disseminate data, with analysis, to various levels in the organization
• Requires advanced knowledge of the career pathways and all of the college’s programs of study
• Requires advanced knowledge of computerized systems and operating…