Director, Student and Family Programs

Position: Director, New Student and Family Programs
Job Summary

Working under general direction from the Sr. Associate Vice President for Enrollment Management, the Director of New Student and Family Programs is charged with planning, implementing, leading, and overseeing the mandatory SJSU new student orientation program for approximately 9,000 incoming first‑time, first‑year, and transfer students, and the SJSU Parent & Family Orientation, which introduces incoming students and their parent(s) and family members to the university community and its resources, policies, and procedures in approximately 20 orientation sessions held during the summer and three orientation sessions in December.

The incumbent is responsible for the overall management, planning, administration, direction, fiscal administration, and evaluation of the New Student and Family Programs department with multiple funding sources in excess of $2M.

Key Responsibilities

• Develop a campus‑wide orientation program for 9,000 new undergraduate students and parents/families that directly contributes to a successful transition and high first‑year retention for new SJSU students, and helps ensure the elimination of equity gaps in first‑year retention rates.

• Lead and manage the daily operations of New Student and Family Programs.

• Create programming in collaboration with Enrollment Management, Undergraduate Admission & Outreach, Next Steps Committee, Early Start, the Educational Opportunity Program (EOP), Spartan Athletics, International Student and Scholar Services, the College Student Success Centers, Student Involvement, University Housing Services, and the Accessible Education Center (AEC) in order to manage a purposeful transition for all first‑time frosh students, transfer students, and their parent(s) and family members.

• Lead parent/family programs and initiatives, including coordination of Parent and Family Weekend and development and activities of the Family Advisory Board.

• Responsible for programming decisions/changes on short notice to be responsive to unanticipated circumstances.

• Create publications regarding orientation, including brochures, confirmation letters, programs, handbooks, and other communication intended for new students and families.

• Responsible for first‑time, first‑year and transfer orientation budgets and NSFP budget totaling $2 million from multiple funding sources to include compliance with the Campus Fee Advisory Committee (CFAC), Office of Budget and Finance, and CSU/SJSU standards and protocols.

• Determine budget allocations and priorities based on enrollment forecasting. Create and submit an annual business plan to the SAVP of Enrollment Management and University Budget Office which entails projecting revenue and expenditures.

• Provide mid‑year analysis of expenditures to date, as well as forecast expenditures for the remaining fiscal year.

• Develop, execute, evaluate, and assess orientation programming effectiveness for both student learning outcomes and general student and parent/family member satisfaction.

• Create, implement, and manage the online assessment survey for Orientation programs, as well as manage the online assessment survey and compile and report findings.

• In collaboration with the Parent and Family Coordinator, oversee the recruitment, onboarding, and training of SJSU Family Advisory Board (FAB) members.

• Supervise, hire, train and evaluate the NSFP Coordinator, Parent and Family Coordinator, and the Assistant Director of NSFP to ensure a high attention to detail in the planning, set‑up, and execution of the multiple orientation sessions, communication, and participation in other transition activities including yield events, Admitted Spartan Day, Frosh Orientation, Transfer Orientation, Parent/Family Orientation, Spartan Family Weekend, and New Student Convocation initiatives.

• Supervise, hire, train, and evaluate the Administrative Support Coordinator to ensure coordination of Next Steps enrollment/orientation registration, creation of materials, sharing lists with campus stakeholders, and responding to student and parent inquiries. Assist academic colleges with advising and registration plans and materials in preparation…