Assistant Director, Student Success Center

Job no: 553467
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

The Undergraduate Advising and Success (UAS) unit is a student support, advising, academic assistance, retention, and service-oriented unit in the Division of Academic Affairs. Assisting students from admission through graduation, our mission is to be the single point of entry to provide resources and academic advising for new and continuing students to develop the skills and knowledge necessary to achieve academic success and graduate in a timely manner.

Reporting to the Managing Director, the Assistant Director, Student Success Center assists in the oversight of day-to-day operations and activities of the Student Success Center (SSC), in addition to serving in the role as an advisor. Working independently, under limited supervision, the Assistant Director assists the Managing Director in leading, developing, coordinating, implementing, and assessing unit activities, advising services, and programs in accordance with California State University (CSU) and San José State University (SJSU) policies to ensure academic success for all students in the SSC.

• Assist with the coordination, onboarding, and training of professional staff
• Provides general oversight of the day-to-day operations of the SSC to ensure excellent customer service that supports student success at all levels
• Implements business processes for the academic year, and relays appropriate feedback to meet demands and specified timelines
• With direction from the SSC Managing Director, organize and coordinate hiring, training, supervision, and evaluation of student assistants
• With direction from the SSC Managing Director, assist with the coordination, onboarding, and training of professional staff
• With direction from the SSC Managing Director, provide coordination, implementation, and advising for Spartan Accelerated Graduate Education (SAGE)
• Collaborate with SSC Managing Director to develop and implement center specific data collection and tracking strategies to evaluate effectiveness and quality of programs
• Collaborate with SSC Managing Director to produce and submit regular center reports
• Maintain knowledge of high-impact practices and research in academic advising
• Provide accurate, timely, and consistent academic advising to students pursuing majors and/or minors in SSC in the areas of general education, course planning, academic planning, change of major, probation, and disqualification in accordance with CSU, SJSU, and college policies using individual, group, and/or electronic means
• Refer students to appropriate on-and off-campus resources to meet individual needs
• Interact and confer with UAS administrators, faculty, and other campus advising staff as necessary
• Maintain institutional knowledge including admissions requirements, programs, course changes, deadlines, costs, college-wide initiatives and requirements, transfer requirements, and state and federal mandates

• Ability to determine proper techniques and actions to utilize while engaged with individuals, including de-escalation
• General knowledge of research-based and data-informed practices
• Ability to work independently and as part of a team
• Demonstrated ability to oversee projects and provide guidance and direction for the work of others
• Demonstrate strong interpersonal skills and ability to work cooperatively in a group with diverse backgrounds, perspectives, styles and goals
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
• Ability to interpret and define problems, evaluate and analyze situations, draw valid conclusions, project various consequences, and adopt effective courses of action
• Ability to maximize unit productivity through training colleagues in use of appropriate tools, new skills, and procedures
• Ability to interpret and apply CSU and SJSU academic policies and procedures to individual situations
• Strong…