Graduate Enrollment Communication Counselor

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The Graduate Enrollment Communication Counselor is responsible for communicating with and advising prospective graduate students and applicants on enrollment requirements at San Jose State University (SJSU). The GEM Communication Counselor is primarily responsible for supporting a communication system that attracts, recruits, and enrolls academically qualified and socially conscious populations of graduate students to ensure enrollment goals are met. As a representative for San Jose State University, this position maintains a high level of knowledge of requirements, processes, and regulations to facilitate students’ decisions to apply and attend SJSU.

The incumbent primarily provides accurate and timely information via the phone, email, messaging, social media, and other technology such as chat sessions, and a CRM to help students better understand the application and enrollment processes; but will also support prospective students through some virtual advising, information sessions, and drop‑in sessions. In addition, they will represent SJSU at a few graduate recruitment and yield activities, workshops, and events.

The objective in all interactions is to provide excellent customer service, accurate information regarding policies and procedures in the expected timeframe and actively collaborate to establish cordial and collegial relationships with other university staff, graduate program coordinators, and those contacting the Graduate Enrollment Management office.

• Graduate Enrollment Communication and Technology
• Graduate Enrollment Counseling and Advising
• Graduate Enrollment Recruitment Activities, Planning, and Travel
• Assist with general functioning and events at GEM and the College of Graduate Studies

• Ability to advise prospective students, applicants, newly admitted students, college staff, and other partners individually and in group settings on complex related matters; determine courses of action and proper techniques to utilize while engaged with individuals in personal interactions
• Ability to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally; as well as colleagues, the university community, and the public
• Must possess excellent oral and written communication skills
• Must possess excellent customer service and public relations skills
• Ability to interpret and apply program rules and regulations
• Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus
• Ability to maintain confidentiality and appropriately handle sensitive communications with students, employees and external agencies
• Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible
• Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools
• Ability to learn student administration People Soft, Filemaker, OnBase, CRM, and similar programs
• Ability to effectively balance competing demands to serve students within established service standards for Graduate Enrollment Management and to alert management if the service standard cannot reasonably be met
• Ability to identify and resolve student concerns with enrollment processes and procedures
• Working knowledge of document types such as transcripts, forms, and test scores
• Knowledge of university enrollment requirements and the graduate application process

• Equivalent to graduation from a four‑year college or university in one of the behavioral sciences, public or business administration or a job‑related field
• Two years of professional experience in one of the student services program areas or in a related field; a master’s degree in a job‑related field may be substituted for one year of professional experience

A valid driver’s license is required for this position. Out of state candidates selected for the position must…