Community Relations Representative

Community Relations Representative ($24.38 - $30.29) 9 Irvine Company

• Provide on-site operations support for a single community or multiple communities as part of the operating unit; serve as the first point of contact for resident interactions on-site and assist with inquiries including resident requests, move-ins/outs, transfers, renewals, evictions, and other resident-related items.
• Support teams to meet key metrics; monitor and communicate findings from notices to vacate and follow up on customer satisfaction surveys and social media posts as needed.
• Assist with daily operations of the resident services office, including sales, processing move-ins/outs, transfers, renewals, final account statements, lease agreements, delinquency, and applications in accordance with company policies.
• Document and communicate important operating unit information to management and capture resident concerns, requests, and resolutions in the appropriate software systems.
• Walk all communities in the operating unit to ensure condition and quality meet Irvine Company standards.
• Contribute to a customer-service oriented culture for residents, prospects, vendors, and employees and take proactive action on customer touch points.
• Support onboarding and development of new team members; promote positive use of technology and seek efficiencies through its use.
• Other duties as assigned. Variances in responsibilities may exist by operating unit.

• High school diploma or equivalent work experience.
• One year of experience in a customer service environment preferred.
• Excellent customer service skills and a desire to help people.
• General business acumen with ability to handle basic accounting principles.
• Excellent written and verbal communication and interpersonal skills.
• Ability to drive a motor vehicle or golf cart may be required.
• Valid California driver's license and maintain continuous vehicle liability insurance as required by state law.
• Regularly able to stand, sit, walk, stoop, bend, climb stairs, and lift up to 20 pounds.
• In-town travel may be required; ability to work on weekends, holidays, and evenings.
• Regular, reliable attendance.
• Proficient with software such as Google Calendar, Sheets, and Docs.

Pay range: $24.38 - $30.29

Actual placement within this range may vary based on experience, tenure, internal salary considerations, performance, business sector, and geographic location.

The Company offers competitive benefits for full-time employees, including paid time off, matching 401(k), and health benefits.

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities across coastal California in San Diego, Orange County, West Los Angeles, and Silicon Valley. With world-class amenities and a strong commitment to customer service, Irvine Company Apartment Communities aims to redefine the rental-living experience. We value teamwork and provide opportunities for growth within a collaborative environment.

The Irvine Company is committed to providing equal opportunity in all employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military or veteran status, disability, or any other basis protected by federal, state, or local law.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Leasing Non-residential Real Estate, Real Estate, and Hospitality