Sr Content Designer, Onboarding and Banking

Overview

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.

We help merchants and consumers connect, transact, and complete payments, whether online or in person. Pay Pal provides proprietary payment solutions that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds.

We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.

We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description

Summary:

At Pay Pal, content designers work side by side with UX Designers, Product Owners, Engineering and Researchers to create customer experiences that empower people and businesses around the world. We’re looking for a Senior Content Designer to write empathetic and inclusive content to make complex financial problems easy for our customers. This role works directly with product partners to define project requirements, create robust content strategies, and craft content that builds trust with our brand.

Essential Responsibilities:

• Perform work assignments using specialized content design knowledge and developed business expertise
• Lead projects and/or programs within content design family with moderate scope impacting function or sub-function
• Analyze, evaluate, and make decisions within general parameters under broad supervision
• May act as a subject matter resource for entry level and developing colleagues

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

As a Senior Content Designer on Pay Pal’s Platforms & Tools team, you'll work on a portfolio of projects focused on themes like protecting customers’ privacy, improving our support experiences, and global regulatory compliance. You’ll propose and define solutions to strengthen existing Pay Pal systems — while envisioning and creating the future of our platforms. And you’ll collaborate closely with teammates across Design, Product, Engineering, Legal, Policy, and more.

Responsibilities:

• Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications).
• Manage multiple simultaneous projects by setting stakeholder expectations, independently prioritizing tasks, and collaborating across teams.
• Partner with product designers on UI flows, layouts, hierarchy, and interactions.
• Gather…