Senior Business Operations Lead

Overview

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Buyer & Community Engineering —

Role summary
As a strategic partner to the Chief of Staff, the Senior Business Operations lead is accountable for accelerating decision-making, driving organization-level programs, maintaining operational rigor, and safeguarding organizational health. Working across multiple collaborators (finance, HR, engineering, product, design, analytics etc), this senior IC role owns operational efficiencies that allows the engineering organization to scale.

• Serve as the Chief of Staff’s right-hand: surface risks and tradeoffs, prepare decision materials, and recommend approaches.
• Translate strategy into concrete, prioritized execution plans with clear success metrics and resourcing assumptions.
• Own complex, cross-functional programs from definition to business outcomes: scope, milestones, resourcing, budget, risk management, and communications.
• Lead organizational health programs (engagement surveys, Glint action plans, pulse metrics) and translate org health signals into prioritized action plans and measurable improvements.
• Co-lead planning for headcount and budget in partnership with Finance and People teams; coordinate hiring prioritization and requisition tracking for org.
• Own the organizations’ recruiting strategy and operational efficiency, ensuring we provide continuous and actionable status to leadership. Define and implement the hiring governance model; own continuous reporting to ensure progress (weekly dashboards, blockers, forecasted starts, time-to-ramp);
  Run retrospectives on hiring cycles to reduce time-to-hire, improve offer acceptance and increase quality of hires.

• 8+ years of experience in business operations, program management, product operations, engineering operations or equivalent; significant experience partnering with engineering organizations.
• Demonstrated experience operating as a senior strategic partner to an engineering or product leader and driving cross-functional programs to completion.
• Strong analytical fluency — Ability to derive insight from data and translate to recommendations.
• Excellent written and oral communication skills; exceptional at storytelling and presentations.
• Proven ability to manage ambiguity, prioritize competing demands and influence senior stakeholders without direct authority.
• Experience with organizational health programs, HR/People partnerships, and handling sensitive/confidential matters.
• MBA or technical MS is a plus.

• Hands-on experience working inside an engineering organization
• Track record of running offsites, all-hands, and leadership forums that changed culture or execution.
• High emotional intelligence, discretion and executive presence.
• Airtable knowledge is a plus.

The applicable base pay range for this position is dependent on work location. The base pay range in the San Francisco Bay Area, New York City Metro and Seattle Metro is expected in the range below:

$166,000 - $221,600

The base pay range for all other U.S. work locations is expected in the range below:

$126,800 - $204,000

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k)…