Director, Customer Relationship Engagement

Overview

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create powerful images, videos, and apps, and transform how companies interact with customers across every screen. We are committed to equal opportunity and to creating exceptional employee experiences where everyone is respected.

The next big idea could be yours.

The opportunity

The Director, Customer Relationship Engagement is a strategic advisor to Adobe's Chief Revenue Officer (CRO), accountable for elevating the quality and impact of Adobe's most important executive customer interactions. This leader shapes the CRO's external engagement strategy, strengthens customer and partner relationships, and ensures every interaction advances both the customer's agenda and Adobe's growth priorities. The role requires exceptional business acumen, strong cross-functional influence, and a deep commitment to bringing Adobe's values—Be Genuine, Raise the Bar, Own the Outcome, Create the Future—to life in every engagement.

Reporting to the VP, Global Sales Operations, this role operates at the intersection of sales strategy, executive communication, and enterprise customer leadership.

• Strategic Customer Engagement & Influence:
  Shape and evolve the CRO's customer engagement strategy around top opportunities and long-term growth; provide thought partnership on account strategy, competitive insights, and executive alignment.
• Executive Briefing & Strategic Insights:
  Develop insight-rich briefings synthesizing customer context, market dynamics, and cross-portfolio opportunities; distill customer themes and signals into strategic insights that inform CRO guidance and field priorities.
• CRO Meeting Excellence:
  Partner with Sales, CEC, Marketing, Product, and Customer Success to craft compelling narratives and tailored materials; ensure meeting objectives, agendas, and follow-up actions drive clarity, accountability, and momentum.
• Operational Rigor With Strategic Intent:
  Lead a disciplined approach to prioritizing and approving CRO meetings based on strategic criteria; drive closed-loop follow-up and develop executive-ready communication frameworks and dashboards.
• Cross-Functional Leadership:
  Align with Marketing, Customer Success, Product, and Sales on messaging and top customer initiatives; steward executive sponsorship programs to ensure impactful CRO engagement.
• Maximizing CRO Impact:
  Manage the CRO's customer/partner relationship book and ensure proactive, strategic engagement; partner with the VP, SOE to ensure CRO time aligns to highest-value business priorities.

• Strategic & Analytical Acumen;
  Strong understanding of enterprise customers, market dynamics, and Adobe's DX + DME portfolio. Ability to identify patterns, risks, and opportunities and influence executive decision-making.
• Executive Communication Excellence;
  Exceptional written and verbal communication skills; ability to simplify complexity. Experience preparing executives for high-stakes customer conversations.
• Customer-Centric Relationship Insight;
  Deep understanding of enterprise sales motions and executive relationship-building. Ability to anticipate customer motivations, risks, and alignment challenges.

• Proven ability to drive alignment across Sales, Marketing, Product, and Customer Success.
• High EQ with the ability to navigate competing priorities.

• Strong program management skills with a bias toward clarity, accountability, and follow-through.
• Ability to build scalable processes that support executive excellence.

• Embodies Adobe's values:
  Be Genuine, Raise the Bar, Own the Outcome, Create the Future.

• CRO has consistently high-quality, strategically aligned customer engagements.
• Customer interactions drive clarity, deepen trust, and unlock new opportunities.
• Follow-up is disciplined, visible, and tied to business impact.
• Cross-functional…