Integrated Customer Experience Business Strategist

Integrated Customer Experience Business Strategist

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Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

We are looking for an experienced Strategist to support strategic initiatives and business planning across our Integrated Customer Experience (ICX) team. ICX combines frontline Sales and Support for Adobe, serving as the first point of contact for customers seeking assistance, inquiries, or opportunities to expand their Adobe footprint. You will collaborate and work closely with partners across Sales & Support Delivery, Business Operations, Product Management, Customer Data Insights & Analytics, FP&A to drive forward critical initiatives.

From developing the business strategies—such as financial ROI models, marketplace comparisons, and piloting concepts—to developing and implementing strategies to accelerate scaling the team, this role is at the forefront of operationalizing ground‑breaking ideas to evolve the business.

It is a role that requires a combination of strategic expertise, curiosity, maturity and grit, with excellent judgment, and exceptional range (no task is too small to be performed with excellence). This candidate will demonstrate quick learning and an impressive history of driving results. Most importantly, the candidate will deliver through strong relationships and use excellent communication to reach alignment across executive teams, keep projects on track, and have fun.

• Partner with leadership to deliver strategic projects that enable the business to implement its highest priority initiatives (e.g., technology evaluations, building our customer value creation story; scaling sales operations; etc.)
• Use data to conduct in-depth analyses across areas of the business (e.g., customer segments / regions / product lines) to develop deep understanding of key drivers, identifying improvement areas and opportunities
• Manage day‑to‑day operational needs which may include leading complex multi‑functional projects on behalf of VP of ICX
• Act as the strategic thought partner to various members of the Leadership team, helping craft the strategy for various business initiatives
• Encourage teams to break organizational assumptions and challenge status quo

• Strong interpersonal, analytical, and problem‑solving skills, with a bent towards execution and results
• Ability to synthesize complex ideas and extract the significant nuggets of information relevant to a particular audience
• Assertive approach and track record of strategic story telling with ability to lead and influence all levels of partners, from working teams to executive leadership
• Experience with planning process, and/or metrics and measurement desired
• Strong communication skills, written and verbal
• High‑energy, team‑first attitude:
  Motivated to work hard in a fast‑paced, ever‑changing environment to help our growing business

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $103,900 – $209,100 annually. Pay within this range varies by work location and may also depend on job‑related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short‑term incentives are in…