Integrated Customer Experience Business Strategist

Adobe is committed to delivering digital experiences. We empower people to create beautiful images, videos, and apps, transforming how companies interact with customers across every screen.

We’re on a mission to hire the very best and commit to exceptional employee experiences where everyone is respected and has access to equal opportunity.

We are looking for an experienced Strategist to support strategic initiatives and business planning across our Integrated Customer Experience (ICX) team. ICX combines frontline Sales and Support, serving as the first point of contact for customers seeking assistance, inquiries, or opportunities to expand their Adobe footprint.

You will collaborate and work closely with partners across Sales & Support Delivery, Business Operations, Product Management, Customer Data Insights & Analytics, and FP&A to drive forward critical initiatives. From developing business strategies such as financial ROI models, marketplace comparisons, and piloting concepts to implementing strategies to accelerate scaling the team, this role is at the forefront of operationalizing ground‑breaking ideas to evolve the business.

The role requires strategic expertise, curiosity, maturity, and grit, with excellent judgment and an exceptional range. The candidate will demonstrate quick learning, an impressive history of driving results, strong relationships and excellent communication to reach alignment across executive teams, keep projects on track, and have fun.

• Partner with leadership to deliver strategic projects that enable the business to implement its highest priority initiatives (e.g., technology evaluations, building our customer value creation story; scaling sales operations; etc.)
• Use data to conduct in‑depth analyses across areas of the business (e.g., customer segments / regions / product lines) to develop a deep understanding of key drivers, identify improvement areas and opportunities.
• Manage day‑to‑day operational needs which may include leading complex multi‑functional projects on behalf of VP of ICX.
• Act as the strategic thought partner to various members of the Leadership team, helping craft the strategy for various business initiatives.
• Encourage teams to break organizational assumptions and challenge status quo.

• Strong interpersonal, analytical, and problem‑solving skills, with a bent toward execution and results.
• Ability to synthesize complex ideas and extract the significant nuggets of information relevant to a particular audience.
• Assertive approach and track record of strategic storytelling with the ability to lead and influence partners at all levels, from working teams to executive leadership.
• Experience with planning process, and/or metrics and measurement desired.
• Strong communication skills, written and verbal.
• High‑energy, team‑first attitude:
  Motivated to work hard in a fast‑paced, ever‑changing environment to help our growing business.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $103,900 – $209,100 annually. Pay within this range varies by work location and may also depend on job‑related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short‑term incentives are in the form of sales commission plans. Non‑sales roles starting salaries are expressed as base salary and short‑term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long‑term incentives in the form of a new hire equity award.

Fair Chance Ordinances:
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Application Window Notice:
If this role is open to hiring in Colorado (as listed on the job posting), the…