Director, Customer Relationship Engagement

Director, Customer Relationship Engagement

The Director, Customer Relationship Engagement will serve as a strategic partner to the Chief Revenue Officer (CRO) to elevate the quality, consistency, and impact of executive‑level customer interactions. This role owns the end‑to‑end process of customer meeting prioritization, preparation, execution, and follow‑up — ensuring every engagement drives clarity, action, and long‑term relationship value. Role reports to the VP, Global Sales Operations.

Base pay range: $/yr – $/yr

• Establish and manage standardized meeting request process to prioritize customer requests.
• Prepare the CRO for customer engagements by developing concise, insight‑rich briefs on each account — including business context, relationship history, opportunity landscape, and next‑step recommendations.
• Coordinate meeting logistics (agendas, prep calls, pre‑reads, attendee alignment) in collaboration with account teams, executive assistants, and sales leadership.
• Collaborate with the CEC team and account team to prepare the CRO for CECs, including speaking notes and presentations.
• Partner with account team to capture and manage follow‑up actions post‑meeting — ensuring ownership, accountability, and timely updates.
• Synthesize insights from customer meetings to identify trends, opportunities, and risks, feeding them into strategic reviews and operational action plans and consolidating into a Trip Report to be shared with the field.
• Develop and maintain executive‑ready materials (standard briefing documents, follow‑up summaries, dashboards) that enable efficient preparation and closed‑loop communication.
• Partner cross‑functionally with Marketing, Customer Success, and Product to ensure alignment on key customer narratives and initiatives.
• Champion a premium customer experience by ensuring every CRO touchpoint reinforces trust, clarity, and Adobe’s strategic value proposition.
• Ensure customer sponsor programs are working effectively, focused on the right accounts, and engaging the CRO effectively.
• Manage CRO customer and partner relationship book to ensure ongoing connectivity.
• Partner with the VP SOE to ensure CRO time is applied for maximum impact.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

California: Fair Chance Ordinances – Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado: Application Window Notice – If this role is open to hiring in Colorado, the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts: Massachusetts Legal Notice – It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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