Lead Product Manager

Lead Product Manager – Channel & Automation

Pay Pal has been revolutionizing commerce globally for more than 25 years. We create innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. We empower consumers and businesses in approximately 200 markets to thrive in the global economy.

We operate a global, two‑sided network that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments online or in person. We provide proprietary payment solutions accepted by merchants and enable the completion of payments on our platform on behalf of our customers.

We offer customers flexible options for purchases, payments, transfers, and withdrawals using bank accounts, Pay Pal or Venmo balances, branded credit products, debit cards, cryptocurrencies, or gift cards. We also provide send/receive services and end‑to‑end payment solutions with authorization, settlement, and instant access to funds. Cross‑border shopping and global reach are made easier by reducing friction for merchants.

As the Lead Product Manager for Channel & Automation, you’ll architect the foundation that makes intelligent service communications scalable, intelligent, and timely. You’ll own the orchestration layer that powers personalized, multi‑channel service messaging across in‑product surfaces, email, dashboards, and agent tools. From building a rules engine that decides when and how we reach out to defining priority logic for service campaigns, you’ll be the brain behind every automated interaction.

Your work will directly impact system responsiveness, service consistency, and the speed at which issues get fixed while empowering other product and operations teams to move faster with less friction.

• Provide inputs to product strategy with cross‑functional stakeholders, aligning with the shared vision for the product.
• Implement the architectural roadmap that balances innovative design and technical implementation while meeting regulatory requirements, time‑to‑market, customer needs, and product profitability.
• Consider customer experience and needs in product requirements and as input to decision making.
• Monitor metrics that inform the success of products, including usability studies, research, and market analysis.
• Manage work streams covering analytics, customer discovery, market research, and competitive analysis to drive data‑driven decision‑making.
• Monitor product profitability measures, including budget.
• Participate in operational mechanisms that drive execution and accountability, including Product Reviews, Operating Reviews, and Business Reviews. Interface with product leadership as needed.
• Partner with content developers, data scientists, product designers, and user experience researchers.

• Minimum of 8 years of relevant work experience and a bachelor’s degree or equivalent experience.

• Define and execute the vision of autonomous resolution for merchants and consumers, identifying opportunities to improve signup, onboarding, and activation experiences.
• Advocate a customer‑first mindset by understanding user needs and pain points, ensuring scalable and impactful solutions.
• Develop KPIs and key success metrics for growth initiatives, continuously monitoring performance and iterating for improvements.
• Author clear PRDs with measurable success criteria rooted in real customer needs.
• Partner across design, engineering, service, and analytics to ship and iterate.
• Lead cross‑functional reviews, influence decision‑making, and manage interdependencies.
• Operate with urgency and an MVP mindset, bias to validate and launch quickly.
• Communicate progress, risks, and results clearly to executives and cross‑functional teams.
• Own and optimize conversion funnels, conduct A/B testing hypotheses to improve activation and engagement metrics.

Pay Pal is committed to fair and equitable compensation practices. The total compensation for this practice may include an annual performance bonus or other incentive compensation, equity, and…