Dispatcher, Automotive

Are you looking for an exciting career with the #1 new car and #1 certified pre-owned Hyundai dealer in Northern California? DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real,
Capitol Hyundai
is looking for talented service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success.

As a
Dispatcher
, you will be responsible for coordinating and scheduling repair orders, ensuring an efficient workflow between service advisors, technicians, and customers.

What you'll be working on:

• Implement and maintain an effective dispatch system
• Schedule shop work to facilitate maximum productivity in accordance with dealership policies and the technician skill level required
• Prioritize and control all comebacks to ensure proper and prompt attention
• Review hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
• Ensure proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation
• Review job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
• Coordinate parts requirements with the Parts Department
• Schedule maintenance for service department vehicles and equipment
• Prepare a list of needed service department equipment, supplies, and required repairs, and reviews with the service manager as needed

What you need to bring to the table:

• 1+ year automotive dealership experience required
• Hyundai experience preferred
• Ability to quickly acquire in-depth parts knowledge for dealership brand
• Well-organized, systematic, and detail oriented in carrying out job duties
• Communicate effectively with technicians and customers
• Must be results-driven, highly energized, and customer service oriented
• Possess ability to support a Service team to top-level performance and create a world-class customer experience
• Computer literate with well-developed information processing skills
• Valid driver's license and clean driving record, DMV Check required

Salary: $22-$30.00/hour

* Pay is based on applicable experience and skills.

Industry Leading Benefits:

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG:

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area.

Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 15 consecutive years(not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind,“best-in-class