Service Advisor

Are you looking for an exciting career with the largest Kia dealership in the Bay Area? DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real,
Capitol Kia is looking for sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top‑notch training to ensure your success. There’s a reason why, for the fifth straight year, we’ve earned the distinction of being Northern California’s #1 volume Kia dealership.

As a Service Advisor
, you will create a world‑class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
• Meet guests’ needs throughout the entire service process
• Write Repair Orders, coordinate check‑in and delivery processes, build and communicate repair estimates, follow‑up on the progress of repairs, and update guests regarding their service repairs
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus

• Commitment to excellent guest experience – on the phone/email, in the store, and after purchase
• 1-year of previous Service Advisor experience
• Valid state driver’s license and good driving record (no major violations)
• X-Time and CDK experience is a plus
• Availability to work evenings and weekends

$36,000-$150,000/annually

* Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 15 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award‑winning culture, combined with our cutting‑edge technology, provide guests with a one‑of‑a‑kind, “best‑in‑class