Customer Service & Administrative Assistant

Job Title: Customer Service & Administrative Assistant

Location: San Jose (hybrid)

Work arrangement: Fully on-site during the first month for training. Beginning in the second month, the schedule transitions to a hybrid arrangement.

Job Type: Full-Time (40 hours per week)

Pay Range: $20–25 per hour

Start Date: ASAP

Think Academy US (), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed‑Tech) company that provides PreK‑12 extra‑curricular learning services through science and technology. At Think Academy, we offer a full cycle service to foster local children’s ability to think critically, strengthen their logic skills, and help them fulfill their goals through innovative teaching techniques.

We believe that Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL’s online and offline education platform.

This is a full‑time position designed for recent graduates and junior‑level professionals who are passionate about education and have the drive to grow into a future leader in the education industry. The successful candidate will work alongside our Silicon Valley teaching team while focusing on the operational aspects of our business.

• Greet students and parents and provide a welcoming front desk experience
• Respond to parent inquiries via phone, email, and in person
• Provide information about courses, schedules, and enrollment
• Assist with resolving basic customer service issues

• Manage scheduling and class coordination
• Maintain student records and administrative documents
• Support attendance tracking and operational reports
• Assist with preparing materials for classes and events

• Support enrollment and registration processes
• Assist with payment tracking and administrative follow‑ups
• Help coordinate marketing events and educational activities
• Provide general operational support to ensure smooth center operations

• Bachelor’s degree or above, with a strong interest in education‑related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility and problem‑solving skills.
• 1–3 years of experience in the sales or education‑related customer service fields is a plus, but not required.
• Bilingual proficiency in both English and Mandarin is required.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.