Workplace Experience Coordinator - San Jose, CA

Workplace Experience Coordinator - San Jose, CA

Full‑time position in the GWS Segment, located in San Jose, CA.

As a CBRE Workplace Experience Coordinator, you’ll be responsible for delivering a world‑class customer service experience to employees and guests of a designated building. The role is part of the Workplace Experience function, which provides world‑class customer service to clients and visitors.

• First point of contact for all those entering the facility; greet them with a friendly and welcoming demeanor, issue visitor and parking passes, and follow security>
  
  Make a memorable first impression by answering the telephone in a professional manner and by creating presentations and speaking to various‑sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed; coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co‑workers; provide solutions in a professional customer‑service driven manner.
• Organize and manage on‑site events, including securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property‑specific security and emergency procedures; notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team and follow specific directions as given by the manager.
• Impact through clearly defined duties; use existing procedures to solve straightforward problems while having limited opportunity to exercise discretion.

• Eligibility: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• Education: High School Diploma or GED required; a bachelor’s degree in hospitality, Event Management, or a related field is a plus.
• Experience: A minimum of 2 years of meeting and event planning, front desk, concierge services, customer service, or a related hospitality role.
• Communication and Interpersonal
  
  Skills:
  
  Exceptional verbal and written communication skills, the ability to confidently interact with diverse individuals, and a warm and welcoming demeanor and genuine desire to assist others with strong active listening and empathy.
• Organizational and Execution
  
  Skills:
  
  Strong organizational skills, keen eye for detail, ability to prioritize tasks, manage time effectively, meet deadlines, and follow instructions accurately.
• Technical
  
  Skills:
  
  Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.); a plus if proficient in other platforms such as Webex, Slack, and Canva.
• Collaboration and Adaptability: A collaborative team player who is comfortable working with internal teams and can adapt to changing priorities while handling multiple tasks simultaneously.

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! This role will provide the following benefits: 401(k), dental insurance, health insurance, life insurance, vision insurance, generous PTO, and more.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $58,000 annually and the maximum salary is $61,200 annually.

CBRE has a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recr or by telephone at  (U.S.) and  (Canada).

CBRE, Inc. is an Equal Opportunity and affirmative action employer (Women/Minorities/Persons with Disabilities/US Veterans).