Service Coordinator; Alarm

Service Coordinator (Alarm) – Summit Fire & Security

The Service Coordinator maintains the office management activities for the Service department, ensuring profitable scheduling and courteous phone handling to satisfy customers.

• Schedule service calls with customers.
• Coordinate necessary equipment and materials.
• Arrange emergency service appointments.
• Create technician schedules.
• Schedule subcontractors and lifts as required.
• Review and upload reports with the Service Operations Manager for customer access.
• Communicate system impairments and service requests to the appropriate Manager.
• Assist with administrative phone duties.
• Perform other duties as assigned.

• High‑school diploma or equivalent required; associate degree preferred.

• 1 year of scheduling facility services experience preferred.
• 1 year of professional computer skills.
• Efficient time‑management, organizational, and prioritization skills.
• Demonstrated critical‑thinking ability.
• Team collaboration and ability to work with all employee levels.
• Strong diligence and accuracy.

• Proficient reading, writing, and spoken English for communication with employees and customers.
• Strong interpersonal, written, and oral communication skills.

• Able to operate a computer and use Microsoft Office.
• Sales Force experience preferred.

• Valid driver’s license with an acceptable driving record.
• Compliance with Summit Fire & Security’s Drug and Alcohol policy and background screening requirements.
• Up to 10% travel.

Employees will sit for long periods and occasionally bend, kneel, balance, lift up to 20 lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders. Driving and walking for periods are frequent. Work is performed indoors in an office setting, occasionally outdoors, with exposure to temperature variations, dust, fumes, chemicals, electrical hazards, and noise. Personal protective equipment may be required when visiting job sites.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, affirmative‐action employer. We participate in E‑Verify, promote a drug‑free workplace, and support diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, veteran status, or disability status.

• Paid vacation and holidays
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Flexible spending accounts
• Long‑term and short‑term disability (employer paid)
• Additional voluntary benefits such as accident and hospital indemnity
• Life insurance for team members and dependents
• Employee assistance program
• Employee referral program

• We are PASSIONATE about life safety.
• We have INTEGRITY – Do the right thing.
• We work in PARTNERSHIP with our customers and community.
• We constantly strive for OPERATIONAL EXCELLENCE – Do things right.

Entry level

Full‑time

Administrative