Support Service Operator

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Hourly Wage: ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $31.00 per hour - $33.00 per hour.

Team members in this job perform and oversee a variety of duties, including office services, audio-visual and workplace technology support, assistance with conference room management, light facilities maintenance, setups and event management support, and administrative duties using DWG, CAD and space planning. Supporting our client and working as a team are essential parts of the workday. This person will be cross trained in all services.

Other duties included as business needs.

• Conference/meeting room management and site event support (including scheduling, setup, cleaning, breakdown, resetting, etc.)
• Assist with inspecting all received packages according to safety standards
• Assist with shipping packages (including international shipments)
• Assist with receiving daily deliveries from UPS, Fed Ex Express, Fed Ex Ground, and other courier drop offs
• Receive, check in, and document incoming pallet shipments (assist with this function)
• Check inbound packages into Web Based Tracking System
• Event support setups, client communication platform, and interactions with Food and IFM teams to ensure requests are completed in a timely manner
• Sort and separate packages by assigned building
• Deliver packages, mail, supplies, etc. to the proper recipient
• Maintain loading dock and receiving area in a clean and organized state
• Assist with site inventory and audits
• Facilities maintenance support (including but not limited to changing light bulbs, changing air filters, minor patching and painting, printer operation support, liaising with landlord to support work order requests, and assisting Technical Services Team as needed with preventative maintenance tasks, which would include escorting subcontractors on site)

• High School diploma or equivalent
• 1+ years of experience in a relevant field: dock or shipping/receiving, facilities management, mail center, call center/administrative environment
• Knowledge of Microsoft Office functions (Word, Excel, PowerPoint, Outlook)
• Knowledge of basic mathematics and general office practices
• Ability to determine work priorities
• Work well with others in a team setting
• Ability to work independently occasionally

• Commitment to the employee experience
• Always remember safety first
• Build respectful relationships with teammates and guests
• Willingness to take directions from all levels of management
• Coordinate activities with other internal departments

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift up to 50 lbs
• Dress according to the dress code
• Ability to work under pressure and meet time deadlines during peak periods
• Specific vision abilities include close, distance, color, peripheral vision, depth perception, and ability to adjust focus
• Occasionally exposed to wet and/or humid conditions
• Noise level in the work environment is frequently loud

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS is committed to diversity and inclusion in the broadest terms and encourages applicants from all backgrounds.

• Entry level

• Full-time

• Management and Manufacturing
• Industries:
  Facilities Services

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