Ground Transportation Monitor

Join to apply for the Ground Transportation Monitor role at Metropolis Technologies

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences that let you drive in, drive out, and avoid tickets, machines, apps, or credit cards. We are the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe.

Today we are reinventing parking and powering checkout‑free experiences anywhere you go to make everyday living, working, and playing remarkable and give us back our most valuable asset, time.

• Greet passengers at the taxi curbside and offer assistance or directions.
• Direct passengers to the appropriate taxi or limo service.
• Ensure a sufficient number of taxicabs are available for traveling passengers and dispatch taxicabs to various loading points at the terminal.
• Communicate with drivers, co‑workers, and supervisors and address any concerns.
• Write factual reports regarding items that deviate from normal operation.
• Order luxury limousines when needed and log information regarding limousines on limo logs.
• Identify and report any safety issues immediately to supervisor.
• Clean and maintain the surrounding work area (including glass cleaning and sweeping of trash) and clean the break room (including emptying trash, vacuuming, wiping down the table).
• Complete other duties that may be assigned.

• Must be 18 years of age or older at the time of hire.
• Knowledge of the metro area is desirable.
• Customer service experience is preferred.
• Prior airport experience is preferred.
• Must have an excellent attendance record and arrive to work on time when scheduled.

Special shift requirements may vary depending on the hiring needs. Availability to work 2nd shift, 3rd shift, and/or week‑ends may be required.

The individual will be required to have and maintain a valid state‑issued driver’s license, with a current address and an acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Must be able to read and write English exceptionally well. Ability to communicate effectively with passengers, drivers, and co‑workers on socio‑economic levels. Ability to read and comprehend simple instructions and short correspondence. Be able to write simple correspondence and/or reports legibly. Ability to effectively present information one‑on‑one and in group situations to passengers and drivers.

Ability to add and subtract two‑digit numbers.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to make sound judgments. Ability to educate others about policy/procedures not enforce policy/procedures. Ability to apply patience when communicating with others in difficult situations.

Ability to carry out assigned tasks and duties completely and effectively. Ability to perform assigned duties with minimal supervision. Ability to demonstrate fair and impartial judgment.

Two‑way radios, various report forms, information logs, brochures, pens, and pencils.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms and extreme heat. This position is 100% outside work! Employees work in and around potentially dangerous traffic situations and are to be safety conscious at all times.

Employees are frequently required to reach and or sign (communicate) with hands and arms. Employees on occasion must lift/move up to 50 lbs. Employees are regularly exposed to high levels of noise and/or fumes from either vehicles or airplanes.

$30.62 per hour

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k) and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.