San Francisco - Customer Service Coordinator -SFC

Job Description

Address 645 W Field Rd, San Francisco, CA 94128, USA

Compensation $26.46/hour

Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Our operations facilities are dynamic, fast‑paced environments focused on delivering high‑quality food production services to the airline industry. As a member of our team, you will:

• Work in a large, commercial food production facility where meeting timelines and schedules is critical to our success.
• Be part of an industry that operates 24 hours a day, 365 days a year
  , with varying shifts to support operational needs.
• Experience a lively and team‑oriented environment where safety, efficiency, and quality are top priorities.
• Be comfortable with conditions that may include moderate to high noise levels
  , temperature variations
  , and periods of standing, bending, and lifting.

We value teamwork, adaptability, and a focus on continuous improvement to meet our customers' needs. If you thrive in an exciting, ever‑changing environment and enjoy being part of a team that delivers excellence
, we encourage you to apply.

Coordinators pick up the flight schedules for specific airline from dispatch, look/collect Final information count to include flight number, type of aircraft, configuration and type of service. Locate flights and final/pack specific items on the meal carts. Add/check ice cream, condiments, hot entrée, check special meals, crew, flight completion and temperature taking before finalizing flight. Identify all discrepancies, inform supervisor and ensure that all missing items are placed on the flight.

Communicate any problems with the flight to dispatch. Hand over Flight to Flight crew out on the AOA, and perform additional duties as needed.

• Must be able to read, speak and write English and have excellent verbal and written communication skills.
• Accurate, organized, thorough, pays attention to detail, need to understand and interpret Airline SITA telexes.
• Must possess a Valid Driver’s License; be able to obtain an SFO AOA Driver Seal, Customs Seal.
• Must have strong mathematical skills, must be able to interact with all levels of employees.
• Must be able to lift 50 pounds, must be able to perform duties in various temperatures.
• Must be self‑directed and be able to work with little supervision, must be able to work under pressure.
• Must be flexible to work any shift.
• Must have a good performance and attendance record

LSG Sky Chefs’ employees are paid weekly and enjoy a comprehensive benefits package after 30 days of employment that includes 401k, Medical, Dental, Vision, Life and Disability insurance, and employer paid Safety Shoe.

• Free daily meals
• Free Uniform and safety shoes
• Medical insurance
• 401(k)
• Paid Time Off