Membership and Wellness Associate

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community.

At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships.

Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

The Membership and Wellness Associate creates a seamless and meaningful experience for YMCA members, from initial contact to ongoing engagement. The associate implements YMCA member engagement practices, including welcoming, connecting, supporting, and inviting members and guests. The associate connects members with available resources, programs, and wellness offerings at the branch.

• Greet members and guests warmly, addressing their needs promptly and professionally.
• Engage with members on the wellness floor and in the gymnasium to promote safety and foster a sense of belonging.
• Conduct Cause-Driven Tours for prospective members, highlighting the YMCA’s benefits and community impact.
• Encourage members to explore YMCA offerings, such as programs and services, to promote engagement and retention.
• Communicate YMCA resources, schedules, and offerings, providing members with the tools to maximize their experience.
• Model Cause-Driven Communication by demonstrating nurturing, genuine, determined, hopeful, and welcoming behaviors.

• Provide orientations for youth members (ages 10-17) and adults, ensuring proper use of fitness equipment and understanding of safety guidelines.
• Support group exercise classes by setting up and breaking down equipment as needed.
• Schedule members for reservable wellness services such as orientations or group exercise classes.
• Assist with facility cleaning during downtime to ensure a welcoming environment.
• Maintain a clean, safe, and accessible wellness floor by monitoring fitness equipment, upholding safety standards, and ensuring cleanliness.

• Assist with inquiries, account management, and program registrations.
• Answer phone calls, respond to voicemails, and reply to emails professionally and in a timely manner.
• Become proficient in YMCA systems, such as Traction Rec and Upace, to manage member data effectively.

• Manage transactions, including membership sales, financial assistance requests, holds, cancellations, refunds, and reactivations, following YMCA policies.
• Collect membership and program payments, ensuring accurate financial transactions.

• Ensure members adhere to safety guidelines and proper use of fitness equipment during orientations.
• Uphold YMCA safety standards and cleanliness protocols to provide a secure environment for all members.

The Membership and Wellness Associate works in a dynamic and member-focused environment, requiring constant interaction with members, staff, and guests. The role involves multitasking and balancing priorities in a busy fitness facility to ensure a positive experience for all members. The associate is frequently on their feet, walking across the facility to engage with…