Aquatics Program Coordinator

Overview

Careers by Empowering Futures, Building Communities. Imagine going to work each day knowing that your efforts positively impact individuals and communities. The YMCA of Greater San Francisco is a global movement and the nation s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. The Y offers a career with a future and the opportunity to make a lasting difference in your community.

At the Y, you can uncover your passion and build a lifelong career addressing some of the nation s most pressing social issues.

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to build strong communities where you can Be
, Belong and Become
. With Truth & Courage
, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility
, allowing everyone to participate according to their needs. Our approach is Dependable & Creative
, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy
, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Under the supervision of the Aquatics Director, the Aquatics Program Coordinator oversees aquatics programs, including staff management, swim lessons, and swim team operations. This position ensures a safe and effective aquatic environment by supervising instructors and coordinating groups, swim teams, and private lessons. The Aquatics Program Coordinator organizes regular staff training and conducts in-service sessions to maintain high standards of safety and program quality.

Weekly responsibilities are approximately divided between 20 hours of direct service and 20 hours dedicated to administrative tasks or special projects.

• Staff Management and Development
• Recruiting, hiring, training, and scheduling swim instructors, lead instructors, and coaches
• Reviewing staff performance and providing coaching and feedback
• Developing strategies to motivate and guide teams toward meeting goals
• Ensuring staff certifications are current and providing ongoing training
• Mentoring and supporting staff development through regular feedback

• Program Supervision and Quality Control
• Overseeing aquatic programs, including group and private lessons
• Ensuring swim lessons meet branch objectives and adhere to Y standards
• Monitoring and managing swim lesson rosters and accurate data entry
• Maintaining program quality and addressing areas for improvement promptly

• Customer Service and Participant Engagement
• Delivering excellent service to program participants and engaging with Y members
• Managing communication with families and participants regarding swim lessons
• Ensuring a positive experience and maintaining composure in high-pressure situations

• Scheduling and Coverage Management
• Approving and adjusting swim instructor schedules to ensure program coverage
• Providing coverage for swim instructors and lifeguards as needed
• Coordinating with the Aquatics Director for operational needs

• Marketing and Community Relations
• Building relationships with community partners, such as childcare centers and schools
• Updating marketing materials and managing the pool schedule (both online and paper)
• Supporting volunteer recruitment for the Annual Giving Campaign
• Helping organize events like Safety Around Water week and summer splash camps

• Financial Oversight and Strategy
• Monitoring swim lesson revenue and expenses with the Aquatics Director
• Implementing financial strategies to align with program objectives
• Using participant feedback to evaluate and improve programs

• Training and Safety Compliance
• Leading staff meetings and training sessions
• Organizing and leading at least four annual Swim Lesson Instructor courses
• Educating staff on Aquatics Safety Policies and Procedures
• Ensuring compliance with safety policies in collaboration with safety and program directors

• Operational Flexibility and Coverage
• Providing coverage for lifeguarding or swim instructing as needed
• Ensuring availability during mornings, evenings, and…