Technical Support Engineer - SF
Listed on 2026-02-28
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Software Development
Software Engineer
About Code Rabbit
Code Rabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
Role OverviewAt Code Rabbit, we seek an exceptional, enterprising Technical Support Engineer to join our growing customer support organization in the Americas theater. You will thrive on untangling complex technical challenges to ensure our customers get the most from our AI-powered code review platform. You will be the bridge between our cutting‑edge AI technology and our customers, the innovative software engineers who rely on us.
You will be a champion for our customers – a passionate advocate who goes above and beyond to ensure our customers are getting the most out of their investment in Code Rabbit.
Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues
Educate customers on the best product usage, ensuring they maximize the value out of it
Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption
Support the customer success and sales teams on sales, retention, and expansion motions
Work with our developers to identify defects and opportunities for product improvement
Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto‑support infrastructure
Provide an analysis of our existing customer base to avoid and minimize risks in the install base
Define and inspire changes to our product with our development engineering team based on feedback from customers and customer usage
Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do
Provide support on weekdays and off‑hours on an as‑needed and scheduled rotational basis
Great candidates often have these qualifications:
Great candidates may also have one or more of these qualifications:
🤝 Collaborative Humans
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Prioritizing collective intelligence🚀 Fearless Innovators
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Turning obstacles into growth opportunities💪 Persistent, Passionate Developers
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Thriving on complex, long‑term challenges🎯 Impact‑Driven Creators
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Crafting intuitive tools for developers🧠 Rapid Learners and Un‑learners
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Adapting quickly in our fast‑paced technological world
Base pay range for this role is $115k-190k. Actual salary will be based on job‑related skills, experience, and location.
To apply, please submit your resume. Code Rabbit is an equal opportunity employer, committed to diversity and inclusion.
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