Engineering Manager

Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone.

At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs.

Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.

Since launching in 2023, Assort has managed over 100M+ patient interactions
, slashing average hold times from 11 minutes to 1 minute
. Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy
. Patient satisfaction averages 4.5/5 over 52K reviews
, and we’ve achieved 20× revenue growth in 2025
. We’re scaling rapidly and expanding adoption across the entire healthcare industry.

As an Engineering Manager at Assort Health, you’ll split your time between hands‑on IC work (designing, coding, and shipping core systems) and people/team leadership. In partnership with Ops (our customer‑insight conduit), you’ll enable your team to execute on their goals and scale to deliver the best patient and client experience. Your top priorities are
1) deep technical ownership and
2) high‑EQ team leadership.

You’ll be leading the team responsible for our new product, Assort

OS. Assort

OS is our CRM and workflow platform powered by our industry leading, safe, specialty turned, multimodal, patient‑facing AI agents.

Now:
GenAI patient engagement;
Next: care navigation & payer‑call automation. 🚀

• Extreme Ownership & Collaboration (~50%)

  • Design and deliver critical Assort
    
    OS services while balancing scalability, performance, and security.

  • Collaborate and translate customer insights from Ops into clear technical requirements, breaking down complex problems into scoped deliverables that move the needle for patients and providers.

• Team Delivery & Execution (~30%)

  • Own team‑level OKRs
    : manage scope, unblock engineers, and coordinate cross‑team dependencies.

  • Rapidly ship MVPs and drive continuous improvement on performance, reliability, and user delight.

  • Establish and uphold engineering best practices: architecture reviews, CI/CD pipelines, observability, and on‑call rotations.

• People Development (~20%)

  • Mentor and grow a team from 4 to 10 engineers: give regular and actionable feedback

  • Champion and model Assort’s values by driving high‑velocity execution with empathy.

  Note:
  As your team scales, the percentage of IC work will decrease while responsibilities around People Development and Management will grow.

• 5+ years of software engineering experience, with 2+ years in a technical‑lead or engineering manager role.

• Demonstrated ability to partner with non‑engineering functions

• Strong systems‑thinking: you balance technical scalability, time‑to‑market, and user value under uncertainty.

• Exceptional communicator who can influence engineers, operators, and executives alike.

• Comfortable and proficient at wearing both Manager + IC hats

• Familiar with AI agent space and complicated, deep integrations w/bespoke systems

• Passion for Assort’s mission of improving patient access through innovative technology.

• 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.

• 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.

• 💻 Office Setup Stipend – We’ll outfit your in‑office workspace so comfy as it's productive.

• 🩺 Top‑Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.

• 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.

• 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.

• 💪 Fitness Stipend – Your…