AI Deployment Strategist

About Assembled

About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both panies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate.

Backed by $70M from NEA, Emergence Capital, and Stripe, we re building the platform that makes AI and human collaboration actually work.

About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both panies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate.

Backed by $70M from NEA, Emergence Capital, and Stripe, we re building the platform that makes AI and human collaboration actually work.

The Team Assembled is building AI agents that value what both AI and humans can bring to world-class customer support experiences. For our customers, getting to great resolutions is more important than simple containment, and gathering critical information, sharing context, and supporting human agents are all part of a great journey. In this role, you ll work closely with the world s best customer support teams to launch and scale amazing AI + Human experiences.

This role straddles Customer Success and Strategic AI Consulting and is closely connected to our Product team. You will be helping to create and scale the playbook with each deployment as we mature our customer-facing AI Agents for Voice, Chat, Email, and our support-agent-facing Copilot alongside Assembled s best-in-class workforce management platform.

Here s a Bit More About The AI Products Team

• A deep dive into the day to day life of the team
• Our CTO John s take on building out the team
• A technical article on how the team pioneered new LLM evaluation techniques

The Role As the primary customer-facing representatives of our AI Products team, Deployment Strategists are primarily focused on ensuring the success of our early customers by driving adoption, quality, and tangible value. You will be the main point of contact for early adopters design partners, and scaling customers, leading implementation, conducting quality reviews, gathering and channeling feedback, and prioritizing actions to enhance customer outcomes.

Your efforts will be instrumental in building product-market fit and scaling up for current and future customers.

This role is an excellent opportunity for a motivated individual to influence our company s trajectory significantly, collaborating directly with our co-founder and CTO, John Wang. You will shape how our AI Products evolve and transform support jobs across the industry, all while contributing to Assembled s product vision.

Responsibilities

• Pre-Sales & Proof-of Value Ownership:
  Engage with prospects during the sales process to build confidence and design compelling proof-of-value programs. You ll demonstrate the value of our AI Products to stakeholders across various customer organizations, adeptly navigating conversations with multiple decision-makers. As the primary point of contact throughout evaluation and early deployment, you ll partner with sales to accelerate deals by demonstrating product value and removing technical objections before contracts are signed.
• Workflow and Quality Management:
  Identify opportunities to automate more support volume, and guide customers through workflow setup and quality reviews, ensuring that product use aligns with their operational goals.
• Fee…