Engineering Manager – Customer

Engineering Manager – Customer Applications

Full-time

Square Trade/Allstate Protection Plans (“APP”) is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Home Depot, Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started.

A member of the Allstate family, APP has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

At Square Trade, we help our customers when they need us most. As the market leader of protection plans, we touch the lives of millions of people across the world. Our success is due to our focus on delivering great service to our customers through a modern, digital platform.

In this role as an Engineering Manager, you will manage at least 2 strong scrum teams comprising software engineers and quality engineers. Along with being a mentor and a driving force to your teams you will be partnering with Product Owners, other Software Engineering Managers and Architects to deliver on company initiatives.

You will report into Director of Engineering, with whom you will partner on defining the technical vision and direction of each group. This is an exciting position that offers autonomy and teamwork, with opportunities for career development.

You're A Great Candidate If You …

• Like being in a driver seat for partner launches

• Like to be involved in designing and solutioning complex problems

• Like to be focused on high quality software

• Like building global teams

Key Responsibilities

• Partner with product and business stakeholders to align on team priorities and roadmaps

• Lead the design and on-time delivery of highly available microservices and frontend applications

• Drive architectural improvements, scalability, and platform consistency across our integration ecosystem

• Own the observability, health, uptime, performance and security of services and frontend apps under your team s care

• Establish and evolve production support processes, including on-call rotations, monitoring, incident response, and RCA

• Recruit, mentor, and retain top engineering talent with a focus on diversity, inclusion, and team cohesion

• Provide clear goals, timely feedback, and professional growth opportunities tailored to individual team members

• Enforce Agile principles and methodologies

Qualifications

• Bachelor s Degree in Computer Science or related field

• 8+ years of development experience

• 2+ years of management experience with full time Software Engineers

• Strong knowledge and working experience of latest Java, Spring Boot and microservices framework

• A good understanding of web technologies, UI frameworks and event-driven architectures

• Hands on experience mentoring software engineers on Auth0, SSO, Sparkpost (or other email system), Twilio (or other SMS system), Kafka, Redis, Hibernate and/or other modern technologies

• Experience with relational databases

• Experience in building teams; manage, mentor and coach to grow their careers

• Good knowledge on tracking and setting goals to improve quality and efficiency

Nice to have skills

• Experience in the warranty, insurance, fintech, or e-commerce domains

• Familiarity with AWS, Docker, Kubernetes, API gateway

• Familiarity with CI/CD pipelines, Jenkins

• Ability to write production ready code

Benefits

• Medical, dental and vision coverage with network optionality to support our dispersed workforce

• HSAs and FSAs

• Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
• $75 monthly allowance to support self-care and well-being

• Up to 4% company match into 401(k)

• Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves

• Paid Time Off

• Work flexibility

• Talent shares

• Learning opportunities
• $80 monthly internet connectivity stipend

• Various corporate perks and discounts

Square Trade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.

Square Trade estimates the possible base compensation for this role, if hired in the San Francisco Bay Area, California, to be in the range :$185K - $250K

Thank you for your interest in a career oughout your job search, please be mindful of recruitment fraud.

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