Software Engineering Manager, AI Agents

Position Title: Software Engineering Manager, AI Agents

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time e join us!

Available Locations:
Bengaluru

Lead the team building industrial scale AI agents that transform how Cloudflare supports millions of customers worldwide. This isn't research. Your team's code powers real customer interactions from day one, at global scale.

You'll assemble Cloudflare's cutting edge stack into production agents while building and mentoring a world class engineering team in one of the world's most vibrant tech hubs.

Team Leadership & Development

• Build, coach, and scale a team of 4 to 8 senior engineers
• Create structured mentorship programs and clear career pathways
• Foster a culture of continuous learning with skills focused development
• Champion diversity and build an inclusive team environment
• Conduct regular 1:1s focused on growth and professional development

Technical Excellence

• Drive architectural decisions for agent systems on Workers platform
• Set engineering standards for quality, performance, and reliability
• Own SLOs for latency, errors, cost, and success metrics
• Lead code reviews ensuring crisp PRs and comprehensive testing
• Balance innovation with pragmatic delivery timelines

Delivery & Execution

• Ship production features every two weeks
• Partner with Support, Success, Product, Security, and Data teams
• Drive metrics that matter: time to first response, resolution time, automation rate
• Implement robust on call processes with clear incident ownership
• Ensure transparent progress tracking with no mystery boxes

Your team will build on Cloudflare's global edge platform:

• Core Platform: Workers, Durable Objects for state management
• AI/ML Stack: Workers AI, AI Gateway, Vectorize for semantic search
• Data Layer: KV, R2, D1, Postgres for configuration and persistence
• Integration: Agent SDK, MCP, function calling, Queues, Pub/Sub
• Security: Zero Trust, WAF, API Shield, DLP policies

• Proven track record leading engineering teams that ship production systems
• Strong experience with Cloudflare platform or similar edge/serverless architectures
• Deep understanding of modern agent patterns and LLM application development
• Excellence in Type Script or Rust, with expertise in async, performance optimization
• Experience with AI/ML tooling: prompts, evals, safety systems, observability
• Track record of building high performing teams in India's tech ecosystem
• Ability to communicate complex technical concepts to diverse stakeholders

• Experience with Workers AI, AI Gateway, and Vectorize in production
• Salesforce or Service Cloud integrations expertise
• Security depth: prompt injection protection, PII handling, secrets management
• Experience leading distributed or remote engineering teams
• Background in customer support or service automation domains

Global Impact from Bangalore: Your team's work will serve tens of millions of Internet properties across 300+ cities worldwide. Few companies offer the chance to build…