Senior Lead Solutions Architect

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

As a Senior Lead Solutions Architect at Lumen, you will act as a critical link between engineering teams and business stakeholders, driving the delivery of scalable, high‑impact digital solutions. This role demands a strong technical foundation, the ability to translate complex requirements into actionable development tasks, and a hands‑on approach to managing the software development lifecycle from inception through delivery.

In addition to core architectural responsibilities, you will perform business analysis—translating complex business needs into clear, actionable requirements—and provide leadership across team efforts to ensure alignment on timelines, deliverables, and cross‑functional coordination.

We are particularly interested in candidates with prior experience in technical roles such as software engineering or systems architecture, and a proven ability to deliver enterprise‑grade solutions that scale across platforms and business units. Experience in the ticketing domain is essential, with a strong preference for candidates who have worked with Service Now or similar platforms and led or contributed to migrations from legacy systems.

This is a remote opportunity open to candidates located anywhere in the U.S.

• Translate product strategy and technical vision into detailed user stories with clear acceptance criteria.
• Collaborate closely with software engineers to ensure technical feasibility and clarity of requirements.
• Own and manage a prioritized software development