Desk Clerk

Mission Action has been growing rapidly, therefore, we have created a lot of new positions across our different programs and departments. Please consider joining our team to serve the communities.

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice.

To learn more about our organization's model and impact, we encourage you to watch the following video.

Position: Front Desk Clerk

Reports to: Casa Quezada Property Management

Schedule: Full Time Position (evening, overnight, or weekend hours, as needed)

Compensation:$ 22 per hour, Full-time, non-exempt. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

Casa Quezada, is a 52-unit supportive housing site for formerly homeless individuals with special needs, many of whom have transitioned from our shelter program and who are monolingual Spanish-speaking immigrants with limited access to other subsidized housing in San Francisco. Casa Quezada, in partnership with the Mission Neighborhood Resource Center, provides on-site clinical and case management services, daily meal service, and community-building activities to all residents.

This building is part of the City and County of San Francisco's Direct Access to Housing (DAH) program.

• Provides courteous and professional service to residents and their guests while maintaining appropriate (professional) boundaries.
• Logs communications and building activity, including violations of the House Rules & Visitor Policy or any other pertinent building/policy requirements
• Completes incident reports to record unusual building activity, such as when emergency services are involved, violation of policies, complaints, among other types of incidents; contacts Property Management Assistant as needed.
• Responds to emergencies by calling the appropriate emergency service, (i.e., police, ambulance, fire department) and acts as a resource in emergency situations. Reports emergencies immediately to Property Management Assistant
• Informs visitors of the visitor policy, accepts appropriate  signs visitors in and out.
• Promotes compliance of building policies including communicating denial of entry to visitors who are determined by management to have violated the rules.
• Answers telephones and directs calls
• Maintains a neat, clean and organized work environment.
• Attends organizational and departmental meetings, trainings, and activities
• Maintains professional attitude and work ethic
• Complies with Mission Action policies and procedures, and laws pertaining to the operation of Mission Action
• Supports the dinner service program by receiving the food, serving the food, maintaining the food log, and conducting clean up after dinner service
• Performs other duties as assigned

• Commitment to and passion for Mission Action’s mission and values
• Bilingual Spanish/English (verbal & written) required
• Ability to work independently and to assess and respond to resident and hotel needs, including emergencies
• Experience working with conflict resolution, crisis intervention and resident relations
• Knowledge of substance abuse and homelessness issues; knowledge of harm reduction philosophy and practices a plus
• Commitment to and experience with a community empowerment model
• Ability to be on-call for emergencies and to work some evenings and weekends as required by program needs

Mission Action ((Use the "Apply for this Job" box below). ) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.

The pay range for this role is: 22 - 22 USD per hour (102-Casa Quezada)