Case Manager, Hope House

Overview

Hope House is an abstinence-based, recovery-focused shelter that supports the housing and recovery needs of adults experiencing homelessness and struggling with addiction. The program guides participants toward recovery, stability, and self-sufficiency. Onsite services include case management, life skills, recovery support, benefits acquisition, and connections to withdrawal management and detox, as well as streamlined access to residential drug treatment. The program also helps participants secure placement into sober living, permanent supportive housing or other suitable opportunities.

• Manage an assigned caseload of up to 25 program participants
• Assessment and Intake:
  Conduct interviews and administer assessments to understand the client's needs, situations, and potential risks. Gather relevant information about the client's background, family dynamics, living conditions, or any other relevant factors
• Based on the assessment, create an Individual Transition Plan that outlines specific goals and objectives as well as interventions that address the client's unique needs
• Establish and maintain relationships with partner organizations and referring agencies
• Monitor participant progress and reassess their needs to ensure that the goal plan remains relevant and effective
• Educate and empower participants by equipping them with the knowledge and skills needed to improve their situation and become more self-sufficient
• Respond to and manage crisis situations participants may encounter
• Maintain appropriate, professional, and ethical boundaries with staff and participants
• Be punctual, flexible, and reliable
• Maintain accurate participant records on The Salvation Army Social Services Database and other required database systems
• Attend all required staff, Corps, and Divisional meetings and training
• Facilitate small group instruction and facilitation as indicated on the program schedule
• Attend community-based meetings as needed or requested by management
• Identify appropriate resources, programs, and services that can benefit the client and make referrals to these services
• Coordinate with various service providers to ensure the holistic needs of participants are met
• Other reasonably related duties as assigned by the Program Director or Program Manager
• Assist in the planning, preparation, and execution of special functions such as graduations, holiday celebrations, group activities, or special classes
• Driving and/or escorting participants to appointments or services
• Data entry, data collection, and data reporting
• Support with program operations as staffing needs require
• Other related duties as required

• Minimum of two years of experience providing social services to marginalized populations, specifically adults in recovery, reentry, or drug treatment (Required)
• Minimum of one year experience providing case management or demonstrated experience in peer mentorship, group facilitation, treatment plans, or working with program participants in which the support you provided was foundational in their growth (Required)
• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency
• High school diploma or equivalent (Required)
• Associate's Degree, Bachelor s Degree, Community Health Worker Certificate or Certified Alcohol and Drug Counselor (Preferred)
• CA Driver s License (Required)
• Bilingual in Spanish (Preferred)
• First Aid and CPR certification (within first seven days of employment - company provided)
• As required, Tuberculosis clearance (within first fourteen days of employment, company provided)

• Strong verbal and written communication skills, and proficiency in Microsoft Suite (Outlook, Excel, Word, Power Point)
• Strong data entry, data collection, and data reporting skills
• Ability to work with adults with extreme behavioral health challenges
• Ability to have a flexible work schedule that adapts with the needs of the program
• Ability to express empathy and foster a collaborative alliance with staff and participants
• Excellent organizational skills and ability to work under pressure with little…