Problem Solving Specialist​/Case Manager II

Job Category: Case Manager

Requisition Number: HOUSI
001654

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• Posted :
  October 20, 2025
• Full-Time
• On-site

Showing 1 location

San Francisco, CA 94110, USA

Salary: $30.26-$31.18 per hour

Location:
Onsite 5 days a week

• Assess resident’s needs, situations, strengths, and support networks to determine goals in a tradition office setting.
• Community-based Street outreach and assessments.
• Develop mutually agreed upon plans to improve their wellbeing and housing situation.
• Help program participant adjust to the change and challenges related to unstable housing, recovering from homelessness, substance use disorder, and family dynamics/issues.
• Provide direct services to residents.
• Educate and connect residents to the wide array of services available to families.
• Assist families with accessing community resources, Income Benefits/Assistance, Cal Fresh [Supplemental Nutrition Assistance Program (SNAP)], Healthcare [physical and mental health] enrollment applicable.
• Assist with personal goals and well-being, housing retention, situational growth or improvement
• Documentation:
  Input Coordinated Entry System [CES], maintain proper client and program documentation [updates/changes] client data collection, information and referral, collection of documents to address Participants’ immediate needs and long-range goals.
• Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destabilize a housing and to conduct an appropriate intervention as required
• Provide on-going support including but not limited to the following: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan.
• Participate in related program, agency and community meetings as assigned.
• Work in collaboration with Program and Agency staff/team to implement program operations and policies.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
• Provide ongoing support services for clients living in the shelter setting including but not limited to information and referral for services.
• Participate in all program activities/events for families of both programs; may include some nights and weekends.
• Assist Program Leadership in the development, maintenance, and improvement of Performance Quality Standards [PQI], client and partner feedback, and follow-up where necessary to ensure prompt and appropriate services.
• Service Area:
  • In concert with the Program Leadership develop, maintain and improve standards for client service and written procedures and protocols for services; ensure timely and accurate outcomes data entry.
  • Participate with other staff in the maintenance of a safe and healthful environment in the AP’s. Be trained and prepared to implement emergency procedures for groups or individuals and tend to emergencies as they arise.
• Operations:
• Supports Program Leadership and staff in the overall compliance with Catholic Charities policies and procedures and requirements to ensure that:
  • Policies and procedures are being followed, that goals and objectives are met, and that services and projects are being accomplished efficiently and effectively;
  • Collaborate with case management staff in the development and implementation of Individual Service Plans and provide ongoing follow-up with program participants;
  • Establish rapport and develop and maintain working relationships with human service agencies, funders, community members, participants, providers, and other non-profit agencies;
    Provide staff support to commissions, committees, and task forces
• Communication:
• Consistently practice effective mission-based communication across all levels throughout the organization and programs.
• Leadership:
  • Participate as a member of an organization-wide Management Team to deliver the highest quality of services in keeping with the mission, vision, and values of the organization.
  • Participate in related programs, agency, and community meetings as assigned.
• Community:
• Develop and maintain positive professional relationships with…