Social Worker Site Supervisor

Social Worker Site Supervisor

Job Title
:
Social Worker Site Supervisor

Department
:
Tenant and Community Services

Employment Status
:
Full-Time;
Exempt

Pay Range
: $82,700 - $90,800/year

Location
: 2550 Irving, San Francisco, 94102

Schedule
:
Monday - Friday 9:00 am - 5:30 pm, 4 days onsite, 1 day remote

Summary
:
Under the general direction of the Support Services Manager, the Social Worker/Site Supervisor is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy, information, and referrals to existing off‑site providers. The Social Worker/Site Supervisor is also responsible for the supervision of off‑site Social Workers. The position is full‑time (40 hours per week), exempt.

• Deliver support services programs for tenants using a lens of cultural humility
• Provide supervision to on‑ and off‑site Social Work staff
• Hire, orient, and train new supervises
• Manage a caseload of individuals
• Assertively and regularly outreach to all assigned tenants, including home visits
• Identify tenants in need of services and maintain awareness of tenant's overall health status, including but not limited to specific medical, mental health and substance use needs
• Complete comprehensive intakes and assessments with assigned tenants
• Provide assigned tenants with trauma‑informed case‑management and supportive counseling
• Provide housing stabilization, retention, and eviction prevention services
• Provide tenants with family‑focused information and referrals to off‑site service providers in the community
• Provide supportive counseling and case management services to ensure the successful transition of clients and their families to community‑based resources
• Provide crisis intervention, conflict resolution
• Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30 days of after‑care
• Organize and facilitate community‑building activities including, but not limited to, produce drops, cultural celebrations, large and small group social events, holiday celebrations, skill‑building workshops, and informational workshops
• Serve as liaison/advocate for tenants with Property Management and off‑site service providers
• Attend all weekly meetings with assigned Property Management staff
• Attend all regularly scheduled meetings
• Attend all on‑site Property Management‑facilitated Tenant Meetings
• Develop new resources and relationships with outside service providers
• Attend monthly off‑site community meetings as assigned
• Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services
• Comply with all HIPAA and PHI policies and procedures
• Maintain accurate and up-to-date records and files on all tenants receiving services using TNDCs CIRCE electronic database
• Document and monitor tenant intakes and assessments using the SF City and County Clarity ONE System
• Participate in processing all intakes for targeted DPH, MHSA, and S+C referrals through San Francisco’s Coordinated Entry System and in partnership with TNDCs Property Management
• Carry and respond promptly to cell phone calls daily and after regular business hours
• Other duties as assigned

• Knowledge of and sensitivity to issues of homelessness
• Strong analytical skills
• Ability to handle a variety of tasks simultaneously
• Initiative and creativity
• Computer proficiency:
  Microsoft Word
• Demonstrated capacity to work with culturally diverse, low‑income populations
• Ability to maintain strict confidentiality
• Strong leadership skills
• Attention to detail
• Excellent crisis intervention skills
• Ability to work as a member of a multi‑disciplinary service team
• Excellent knowledge of substance abuse and mental health issues
• Excellent benefit advocacy skills
• Demonstrated ability to work as a team
• Excellent problem‑solving skills
• Strong communication skills

• Bachelor's degree combined with 3-5 years of relevant professional experience
• Two years experience working with very low‑income people in a social service setting
• Two years of experience working with families and/or elderly populations
• One year of experience…