Program Navigator - TAY Health and Wellness Center

Program Navigator - TAY Health and Wellness Center

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The TAY HWC is located at: 888 Post Street, San Francisco, CA

This role is contingent upon available funding through this contract.

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice.

GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary

The TAY HWC Program Navigator exemplifies and models GLIDE’s mission and values, builds respectful rapport with program participants, and safely guides and connects participants to the Center’s resources, services, and other support staff to achieve relief, safety, and wellness. The Navigator serves as a host for the Center – guiding participants through the various resources available at the Center such as showers, lockers, pantry, grooming services, clothing, laundry access, Wi-Fi access, etc.

The Navigator is a critical connector linking participants to case managers, job development specialists, housing specialists, and other community partners who are providing critical services onsite. The Navigator is also responsible for performing regular wellness checks to ensure the safety of participants while onsite. Work schedules may include the need to work on one day, during the weekend. Working hours may also vary and occur during nontraditional hours.

Essential Duties And Responsibilities

• Welcome and orient participants to the Center including community agreements, safety protocols, and resources available to them.
• Foster a welcoming and inclusive atmosphere within the center. Encourage positive, healthy behaviors and promote a culture of mutual respect and support between staff and TAY participants.
• Help participants access amenities such as snacks, showers, clothing, restrooms, laundry, etc. according to established policies and protocols, including managing sign-in, service and inventory logs, and intakes.
• Offer directions and guidance to participants seeking assistance or information, demonstrating patience, understanding, and a willingness to help, and linking participants to care internally and externally when necessary. Offers every visitor access to case management.
• Perform safety and wellness checks inside the Center and its surrounding areas such as the patio and exterior of building to ensure participants feel safe and supported.
• Maintain safety, cleanliness, organization, and inventory for common areas such as lounge, pantry, conference rooms, etc. to assure positive experiences for participants.
• Collaborate with onsite staff and service providers to ensure all services are accessible to participants including deescalating conflict and/or providing alternate means of accessing resources (e.g. outdoors).
• Document and report safety and health concerns immediately to Shift Supervisor or Program Manager.
• Maintain accurate records of observations, engagements, referrals, connections, and outreach activities, with integrity and attention to detail using paper logs and/or Salesforce database.
• Attend regular meetings and training sessions to stay informed about neighborhood developments, resources, and best practices, with a commitment to embodying the values of GLIDE.

Minimum Qualifications

• High school diploma or GED and an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• 3+ years’ experience working in health or human services setting providing advocacy, navigation, and/or low-threshold case management services to high-need individuals or equivalent combination…