Field Service Technician

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Xos (NASDAQ: XOS) is a technology company and electric truck manufacturer on a mission to decarbonize commercial transportation. We design and build state‑of‑the‑art electric vehicles, develop advanced fleet management software, and create charging solutions that make fleet electrification seamless and cost‑efficient.

Xos is hiring an experienced Field Service Technician responsible for diagnosing, repairing, and reporting on Xos vehicles. Operating primarily in the field, this role requires a high level of productivity and self‑reliance while traveling. The technician will take customers’ stated concerns, quantify them into actionable technical issues, and provide detailed reporting on causes, root causes, and corrective actions to improve quality and field fix development.

Exceptional customer service and comprehensive knowledge of the vehicle and battery systems are key to success.

• Service the Richmond, CA area with additional coverage throughout the greater Bay Area. Travel to other cities and states may be required.

• Diagnose, repair, and report on quality and design concerns on Xos vehicles and products.
• Collaborate with internal teams such as design, engineering, software, and external partners.
• Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming.
• Apply in‑depth knowledge of basic electrical concepts, including the use of various volt‑ohm meters.
• Possess strong mechanical knowledge of commercial truck mechanical systems with experience in motors and harness systems preferred.
• Provide professional customer‑facing support in face‑to‑face interactions and through phone and email communications.
• Complete timely and accurate case notes, repair orders, and initiate new cases as required.
• Demonstrate professional appearance and effective communication skills with customers on‑site and in remote interactions.
• Complete training objectives and certifications as assigned by management.
• Perform additional duties as assigned.

• Proven proficiency with high and low voltage electrical systems.
• Associate’s Degree or Vocational Certificate in automotive service technology related field or 4+ years of relevant experience.
• ASE Certifications are a plus.
• CDL Class A or B preferred.
• Proficiency in Google Suite applications.
• Ability to read and interpret electrical schematics.
• A valid Driver’s License and a clean driving record are required.
• Ability to meet security clearance requirements and comply with all pre‑employment conditions, including those required by federal or customer‑regulated work environments.
• Must be available to travel as business needs require (typically 60‑80% of the time, including overnight stays, weekends, holidays, and outside standard business hours).

California (Bay Area): $30.00 – $45.00 per hour.

The employee is regularly required to talk or hear, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee is regularly required to lift over 50 pounds and work under commercial vehicles with personal protective equipment on outdoor worksite locations in varying weather conditions.

• Comprehensive Medical, Dental, and Vision coverage for you and your family (PPO and HMO plans available in California). Employees can also enroll in a variety of voluntary ancillary benefits.
• HSA & FSA Plans for qualified healthcare expenses.
• PTO:
  Accrue vacation time over time with additional days earned as tenure grows, plus sick time and paid holidays.
• Generous company holidays, including a winter holiday hiatus in December.
• Basic Life & AD&D Insurance 100% covered by Xos, with optional additional coverage.
• Betterment 401(k) employer‑sponsored plan.
• Pet Insurance for family pets.
• Additional opportunities to learn, grow, and advance in your career.

Xos is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, gender, pregnancy, sex, sexual orientation, gender identity, gender…