Security Operations Specialist; SF

Overview

Sauron protects your family and home, bringing the innovations of autonomous robots and self-driving cars to residential security. Our team is led by veteran operators and engineers, alumni of Sonos, Paypal, Tesla, Apple, and Google. Sauron has raised a $27M seed round led by A
* and Atomic with participation from other leading venture capital firms.

We are looking for proactive individuals with a passion for security, technology, and providing exceptional service to premium clients. If you’re excited about working in a dynamic operations center environment and being part of a high-performing team, apply today!

As a Security Operations Specialist, you will be a key part of our in-house operations center team, providing real-time monitoring of AI-driven security systems to safeguard our clients' homes and families. This is an on-site role, where you will be responsible for anticipating and responding to potential security threats, delivering a seamless client experience, and working in close collaboration with our engineering team.

Flexibility and adaptability are key as we scale, and teamwork is essential to the success of the operations center.

• Advanced Security Monitoring:
  Oversee AI-driven surveillance systems, responding to potential security incidents with precision and ensuring real-time protection of clients’ assets and loved ones.
• Client Interaction:
  Act as the primary point of contact for security events, delivering a seamless and high-quality experience for clients while upholding the discretion and privacy standards expected in a luxury service.
• Emergency Response & Crisis Management:
  Coordinate with authorities, executives, clients, and staff during urgent or high-pressure situations, maintaining calm and professionalism.
• Communication Excellence:
  Provide clear, concise, and professional communication across all levels of the organization, ensuring transparency and trust.
• Data Annotation & System Feedback:
  Enhance our AI systems by annotating data and providing feedback to improve the accuracy of threat detection.
• Documentation & Reporting:
  Maintain detailed logs of incidents, communications, and actions taken to ensure full transparency.
• Cross-Functional Support:
  As part of a growing startup, contribute to tasks outside your direct role, supporting the broader operations team as needed.

• Relevant
  
  Experience:
  
  Background in Intelligence, Operations, Critical Incident Management, Corporate Security, Private Security, Law Enforcement, or related fields.
• Operations & GSOC
  
  Experience:
  
  Previous experience in a Global Security Operations Center (GSOC) or a similar role, with an understanding of its critical functions.
• Educational Credentials:
  An undergraduate degree in Criminal Justice, Political Science, or a related field, or 5+ years of experience in law enforcement, military, security, or intelligence roles.
• Flexibility:
  Willingness to work evenings, odd hours, and weekends, sometimes with little notice, to meet the needs of our clients.

• Luxury Service or Executive Protection:
  Experience providing luxury customer service or in an executive protection role.
• Growth-Oriented Mindset: A desire to grow into leadership roles such as Lead Operator as our team expands.

This is an on-site role in our state-of-the-art operations center, with no remote work. Shifts will be 10 hours in the evening, at least three shifts per week. Shifts may include weekends, nights, and holidays as part of a 24/7 operation.

• Shift A:
  Sunday - Tuesday and every other Wednesday (9pm PT - 7am PT)
• Shift B:
  Thursday - Saturday and every other Wednesday (9pm PT - 7am PT)

Compensation: $48 per hour with the opportunity for overtime, and company equity.

As an early team member, you will have the opportunity to shape the development of protocols and contribute to system improvements. We offer growth opportunities within the company, with paths to advance into lead operator or other management roles.

• Exceptional Communication and Interpersonal
  
  Skills:
  
  You engage effectively with both internal teams and high-net-worth…