Security Guard On-Call; Bilingual

The Mission Neighborhood Health Center (MNHC) is a non‑profit, multi‑site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high‑quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Security Guard On‑Call role.
Please note:
This role requires applicants to be bilingual in English and Spanish. This position reports to the Facilities Manager and is an On‑Call/As‑Needed Non‑Exempt role with a starting hourly range of $22.38 - $24.05.

The On‑Call Security Guard works with the general public, medical personnel, patients, employees, and others regarding security regulations; maintains order, enforces ordinances, rules, and regulations, and protects life and property to ensure a safe and secure environment for patients, employees, and visitors.

• Patrols and checks security of building and grounds; handles or reports hazardous conditions, unusual circumstances, and malfunctions of physical facility.
• Directs traffic, enforces automobile parking regulations and issues Center parking citations as necessary.
• Monitors and authorises entrance and departure of employees, patients, and other persons to guard against theft and maintain security of premises.
• Calls police or fire departments in cases of emergency, such as fire or presence of unauthorised or volatile persons.
• Circulates among visitors, patients, and employees to preserve order and protect property.
• Gives information and directs Center personnel and the general public; locates persons or property.
• Ensures maximum safety levels, including clear, non‑hazardous walkways and passages throughout the facility.
• Takes charge at the scene of Center emergencies; controls crowds or assemblies within the confines of the Center; investigates and makes written reports of accidents, property damage, fires, law violations, disturbances of the peace and other incidents; gathers evidence and appears in court as a witness if required.
• Safely transport sensitive or confidential documents as required.
• Manage the sending and tracking of certified mail, including sensitive or confidential documents.
• Operate company vehicle or cart (if applicable) in compliance with safety regulations.
• Assist with loading and unloading duties as needed.

Attention to Detail

• Double‑checks the accuracy of information and work product to provide accurate and consistent work.
• Carefully monitors the details and quality of their work.
• Completes all work according to procedures and standards.

Customer Service

• Strives to understand the needs of patients/clients.
• Treats all patients/clients with dignity, respect, and demonstrate appreciation of cultural differences.

Safety

• Takes immediate action to correct any unsafe situation.
• Follows correct procedures to ensure one’s own safety and that of other team members.

Teamwork

• Promotes team effort in all activities and uses a team approach to problem solving.
• Understands and embraces the mission and strategic initiatives of the institution.

• High School Diploma or GED. Valid CA Driver’s License.
• Ability to maintain the highest level of confidentiality.
• Two years+ of experience in security, or related field.
• Completion of 8 hours of annual training on security‑related topics.
• Valid License from Bureau of Security and Investigative Services (BSIS) of the CA Department of Consumer Affairs (Guard Card).
• English/Spanish bilingual required.

• Basic computer skills desirable.

While performing the duties of this job the employee is required to sit approximately 10% of the time, walk 90% of the time and stand 10% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 50 pounds. While performing the…