Account Manager - Enterprise

Overview

About Nex Health
Our healthcare system remains frustratingly analog. When you live in a world of one-tap car rides, instant meal delivery, and unlimited streaming, why do you still have to call to schedule a doctor’s appointment and fill out a clipboard in the waiting room?

Nex Health’s mission is to accelerate innovation in healthcare by connecting patients, providers, and developers. We’re building the infrastructure layer for modern healthcare
, connecting thousands of fragmented, on-premise, and closed EHR systems into a single, modern platform that powers software, APIs, payments, and patient experiences across the ecosystem.

• Founded: 2017
• Headquarters:
  San Francisco, CA
• Funding: $177M Series C
• Employees: 200+
• Trusted by tens of thousands of providers and hundreds of health-tech developers — forging the infrastructure layer that modern healthcare needs

What You’ll Do

Nex Health is seeking an Enterprise Account Manager to own and grow relationships with our most complex, multi-location customers. This is a senior post-sale role focused on value realization, renewal ownership, and executive engagement — not reactive account coverage.

• Own post-sale success and retention for a defined Enterprise portfolio
• Translate pre-sale objectives into actionable success plans
• Lead strategic business reviews demonstrating impact and roadmap alignment
• Build trusted relationships with executive sponsors and champions
• Proactively identify risks and escalate appropriately
• Own renewal strategy and execution
• Surface opportunities for account growth and expansion in partnership with AEs
• Collaborate cross-functionally to ensure customer commitments are met

• 5–7 years of Enterprise SaaS account management experience
• Proven ownership of renewals with complex, multi-stakeholder customers
• Strong executive presence and strategic communication skills
• Demonstrated success driving change management in multi-location organizations
• Ability to prioritize, set boundaries, and focus on high-impact work
• Healthcare experience is a plus, not required
• Strategic business reviews delivered consistently and effectively
• Executive relationships are active and productive
• Renewal goals are met or exceeded
• Risks are identified early and addressed proactively
• Customers see Nex Health as a strategic partner

Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of commissions. Variable compensation type is determined by your role and level. Other benefits may include stock options, an unlimited paid time off policy, and up to 100% coverage on medical, vision and dental insurance.

Nex Health Compensation Range
USD $130,000—$160,000

• Full Medical, Dental, and Vision (up to 100% covered)
• 401K and commuter benefits
• Flexible PTO
• High-impact work that directly improves the healthcare experience for millions

• Solve the customer’s problems, not yours. When making decisions, think from the perspective of the customer.
• Do the things others are not willing to do. As a Nexer, always go after the hardest problems.
• Take ownership. Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission.
• Say what’s on your mind, with positive intent. Be direct, proactive, transparent, and frequent in your communication.
• Default trust. Trust is given to you by default.
• Think in first principles. Identify the problem and break it down to fundamentals, asking “why” to validate assumptions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. Contact to request assistance.