Commercial Account Director

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in a team‑first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be authentic themselves.

The Commercial Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The primary responsibility is establishing yourself as a trusted advisor, driving new revenue opportunities of Five9’s products and services. This is a hunting role, with a hunting license for a clearly defined list of customers already doing business with Five
9.

Must be a self‑starter, closer mentality, and manage relationships to drive new business while ensuring customer retention.

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges

• Collaborate with the Five9 team to develop a comprehensive sales strategy, leveraging Five9 talent
• Identify growth opportunities benefiting customers, uncover other divisions within their organization, and develop tailored approaches to capitalize on them

• Proactively identify opportunities to upsell additional Five9 products or services to existing customers
• Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center
• Develop and present compelling proposals that showcase the value of expanding their engagement with Five9

• Stay informed about industry trends, market dynamics, and competitor activities
• Use this knowledge to position Five9 as a leader and differentiate our offerings

• Create and drive revenue within a specified region or list of named accounts
• Generate business opportunities through professional networking and cold‑calling
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle from lead generation to closure
• Develop business plan and present it during quarterly review sessions
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Self‑generate leads from a personal connection, referral partners, and regional networking events
• Ensure 100% customer satisfaction and retention throughout Implementation and Support experience

• Minimum of 5 years of successful experience in sales, with a track record of exceeding targets, preferably in the CCaaS and/or SaaS with agent count of 100‑3,000
• Work independently and as part of a team in a fast‑paced, rapidly changing environment
• Success selling at the C‑level
• Documented track record of sales excellence
• Proven sales hunter and closer
• Superior professional presence and business acumen

In conclusion, the Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.

This role is hybrid. Three days a week (Mon, Wed, Thu) in our San Ramon office is required.

US base salary range: $70,400 – $169,300 USD. Total compensation includes an annual performance bonus, stock, and/or other incentive compensation plans.

• Health, dental, and vision coverage starting on the first day of employment;
  Five9 covers 100% of the employee portion.
• Short & long‑term disability, basic life insurance, and a 401(k) saving plan with employer matching.
• Innovative mental health support platform offering personalized care and resources.
• Generous employee stock purchase plan.
• Paid Time Off, company paid holidays, paid volunteer hours, and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Five9 is an equal opportunity employer.

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Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five
9.