Senior Customer Success Manager

Protecting and building a future shaped by original ideas, innovations, and creativity.

From counterfeits and pirated content to fraudulent sites and unauthorized sellers, Marq Vision provides end-to-end brand control across 1,500+ platforms in 118+ countries. Our AI-powered managed service platform for brand control and intelligence enables rapid, scalable enforcement—so your team can move faster, protect revenue, and preserve brand equity across every digital touchpoint. Founded by Harvard Law graduates in 2020, Marq Vision is backed by Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, Y Combinator, Softbank and Atinum Investments.

Recognized with an LVMH Innovation Award and the Inc 5000 Fastest Growing Companies award in 2025, Marq Vision continues to push boundaries in brand control, ensuring that innovation, creativity, and trust remain safeguarded in a rapidly evolving digital world.

This role is a part of a Customer Success Team. Senior Customer Success Managers at Marq Vision are self‑motivated and proactive, they are relationship builders, people persons, and have experience managing multiple stakeholders. They oversee the lifecycle of customers from onboarding to renewal, act as a trusted partner to our customers, transforming their use of Marq Vision into tangible business value.

• Build relationships with decision‑makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accounts.
• Serve as the trusted point of contact for Marq Vision customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals.
• Collaborate with the Marq Vision Sales, Operation, Product teams in strategizing your accounts’ growth.
• Proactively engage each account to identify risks and to ensure that every Marq Vision functionality and offering is being leveraged, maximizing the value of each Marq Vision subscription.
• Develop and maintain strong relationships at all levels within the customer organization.
• Execute Business Reviews, training, check‑in calls, and feature implementation.
• Assess client health and develop strategies to mitigate churn with proactive health plans.
• Define timelines, milestones, and success criteria, while ensuring that they are successfully achieved.
• Partner with engineering teams in architecting and orchestrating customer requests.
• Working closely with Engineering, product management, customer support, and sales teams.
• Establish and maintain relationships with key stakeholders to promote internal advocacy.

• 3+ years of relevant Customer Success and/or Account Management within SaaS field in the US Market.
• Proven experience with owning customer’s renewals and expansions.
• Experience in leading junior members as a team lead or senior.
• Excellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand manner.
• Native English and secondary language is always plus.
• Strong written and verbal communication skills in English, as well as business and technical acumen.
• Have a positive, self‑starter attitude with absolute willingness to go the extra mile and exceed expectations.

• Be a great team player.
• Understanding of the software development lifecycle, legal tech, SaaS and/or related field.
• Enterprise Account Management and Customer Success Management experience in North America.
• Productivity tools implementation experience (e.g. Project management tools, BI, others).

• Marq Vision Company Blog
• Leadership Team

At Marq Vision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! Marq Vision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.

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