Onsite Bilingual Chinese or Spanish Sales & Service Professionals - Phone

Onsite Bilingual Chinese or Spanish Sales & Service Professionals Needed - Phone Interview Today!

Join AAA Mountain West Group in this application for an onsite, bilingual sales and service professional role that will be conducted by phone interview today.

• Great Pay – opportunity to participate in AAA discretionary annual incentive plans or other incentive plans depending on the position
• 401(k) Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA values your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Additional Details:
Competitive hourly base + commissions

Submit your resume online to be considered to chat directly with a AAA Branch Recruiter via telephone.

Fluently bilingual Cantonese, Mandarin or Spanish professionals are needed!

San Francisco

This is a FULL‑TIME, ONSITE 5‑day a week POSITION! Saturday work is REQUIRED!

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets, supporting overall branch success while measured as individual contributors. The position rotates between branches depending on business needs.

Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance, including, but not limited to:
  • Member Experience
  • Member Services
  • Concierge
  • DMV/MVD
  • Auto Travel
  • Unlicensed Insurance Services
  • Smart Home Security
  Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.
• Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities. Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
  
  Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.

• Customer Service:
  Professional and friendly attitude, problem‑solving resolution, ability to quickly adapt to different branch teams and Member bases; agility in modifying communication style to provide high communication effectiveness; increases value of Membership with each interaction.
• Sales:
  Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
• Uses strong product knowledge and sales skills to identify customer‑specific needs, generate new sales, and retain existing business.
• Strives to become cross‑functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
• Technical:
  Proficient with…