Account Executive

Location: Bay Area (Hybrid / Remote with local travel)

We are seeking a Senior Account Manager to own and grow a portfolio of existing customer accounts. This is a relationship-first role designed for a seasoned professional who thrives on trust-building, strategic account planning, and expanding footprint within complex organizations.

You will act as a trusted advisor to clients—deeply understanding their business goals, identifying expansion opportunities, and ensuring long-term partnership and value delivery.

This role is ideal for someone who enjoys growing accounts, not hunting logos
, and who can operate comfortably with executive stakeholders.

• Own a portfolio of existing customer accounts with clear revenue growth targets
• Develop and execute account expansion strategies (upsell, cross-sell, renewals)
• Identify whitespace opportunities across departments, regions, and use cases
• Drive multi-year account plans and forecast growth accurately

• Build strong, long-term relationships with decision-makers and influencers
• Serve as the primary point of contact for senior client stakeholders
• Lead regular business reviews, roadmap discussions, and success planning
• Proactively manage risks, escalations, and customer satisfaction

• Partner closely with delivery, product, and leadership teams to ensure success
• Translate customer needs into clear internal action plans
• Advocate for customer priorities while aligning with company strategy

• Consistently meet or exceed account growth and retention goals
• Maintain accurate CRM data, pipeline tracking, and forecasting
• Contribute insights to leadership on market trends and customer needs

• 7+ years of experience in Account Management, Customer Success, or Client Services
• Proven success growing revenue within existing accounts
• Strong executive-level communication and relationship-building skills
• Experience managing complex, multi-stakeholder accounts
• Comfortable operating autonomously and owning outcomes
• Based in the Bay Area with ability to travel locally as needed

• Background in technology, SaaS, IT services, or enterprise solutions
• Experience working with mid-market or enterprise customers
• Familiarity with CRM platforms (Salesforce, Hub Spot, etc.)
• Strategic mindset with a consultative selling approach

• Accounts expand year over year through trust and value delivery
• Customers view you as a long-term partner—not just a vendor
• Strong retention, high satisfaction, and growing deal sizes
• Clear visibility into account health and future opportunities
• Performance-based commission or bonus
• Health benefits and paid time off
• Flexible work environment
• Opportunity to play a key role in a growing organization