Enrollment and Outreach Representative

Base pay range

$37.00/hr - $41.00/hr

Title: Enrollment and Outreach Representative

Location: On Site in San Jose, CA

Salary: $37 - $41/ hour

Direct Hire

POSITION SUMMARY:

The Enrollment and Outreach Representative is responsible for intake and enrollment of our participants and coordination with the Interdisciplinary team as required to facilitate enrollment. Under the supervision of the Enrollment and Outreach Manager, the Enrollment and Outreach Representative is a vital connection to potential participants and contributes to meeting the outreach, intake and enrollment targets.

• Develop and maintain relationships with prospective participants and their families, referral sources, providers, and other community partners to generate referrals in order to meet or exceed monthly enrollment targets.
• Coordinate and participate in community outreach events and presentations to generate referrals.
• Coordinate and schedule with staff for efficient and friendly enrollment process.
• Coordinate and participate in all aspects of the enrollment assessment process as needed to assure timely enrollment.
• Complete all data collection and mandated paperwork throughout the enrollment process within designated time frames.
• Ensure compliance and usage of all CRM (Client Relationship Management) tools for data collection and calls.
• Maintain accurate and timely data entry of information about all enrollment and outreach efforts.
• Perform as primary liaison for new enrollees in first month of enrollment.

• Bachelor's Degree in Marketing, Sales, Communications, Community Outreach or related degree required.
• Minimum 2 years of marketing or enrollment experience in a healthcare setting including communication over the phone or face-to-face meetings.
• Proficiency with MS Office (Word, Excel, and PowerPoint) required.
• Experience and comfort with customer relation management (CRM) system preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Entry level

Full-time

Services for the Elderly and Disabled